Senior Desktop Support Lead — IT Ops, VDI & Cloud

Sagility Philippines B.V. Branch Office – BGSI Division; Manila; On-site; PHP 550,000 - 950,000; Full time

Job summary

Sagility Philippines B.V. Branch Office – BGSI Division is seeking a Senior Specialist-Desktop Support to lead the IT desktop support function in Manila. The role covers network engineering, systems administration, and incident management across Mac, Linux, and Windows platforms.

You will drive improvements in software, systems, and IT policy, while managing day-to-day department activities and coordinating with vendors and clients to ensure smooth operations.

Qualifications

• Bachelor’s degree in computer applications, BE/B.Tech or any graduate.
• 4+ years in IT management with 1–2 years in a team lead/managerial role.
• Strong knowledge of network architecture and client/server, IT incident and problem management.

Responsibilities

• Perform network engineering and troubleshooting across software/hardware environments.
• Monitor and improve data security and IT operations.
• Lead IT projects, upgrades, migrations, and outages with timelines.
• Develop IT policies and best-practice guides for the organization.
• Design and deliver staff training programs on IT tools and processes.
• Run regular system audits and generate operation reports.

Skills

Network architecture

IT incident management

Client/server

Mac/Linux/Windows

Cloud & VDI

Education

Bachelor’s degree in computer applications

BE / B.Tech

Any Graduate

Job description

Sagility Philippines B.V. Branch Office – BGSI Division is seeking a Senior Specialist-Desktop Support to lead the IT desktop support function in Manila. The role covers network engineering, systems administration, and incident management across Mac, Linux, and Windows platforms.

You will drive improvements in software, systems, and IT policy, while managing day-to-day department activities and coordinating with vendors and clients to ensure smooth operations.