Remote Desktop & IT Support Specialist

Sokoni Kwetu Limited; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Sagility, Manila-based division, is seeking a Specialist-Desktop Support to provide remote IT technical support for US and Philippines locations. You will ensure end-user devices, printers, IP phones and software remain functional, handling tickets and rapid problem resolution.

Responsibilities include troubleshooting hardware/software, deploying updates, and supporting a productive computing environment for remote users. The role requires strong communication and customer service skills.

Qualifications

• Experience providing remote IT support to end users.
• Familiar with hardware devices like computers, printers and IP phones.
• Strong communication and customer service skills.

Responsibilities

• Provide remote IT technical support for US and Philippines locations.
• Maintain functional hardware and software assets for end users.
• Troubleshoot computers, printers, IP phones and related software.

Skills

Remote IT support

End-user support

Hardware troubleshooting

Tools

Remote Desktop

Ticketing systems

Job description

Sagility, Manila-based division, is seeking a Specialist-Desktop Support to provide remote IT technical support for US and Philippines locations. You will ensure end-user devices, printers, IP phones and software remain functional, handling tickets and rapid problem resolution.

Responsibilities include troubleshooting hardware/software, deploying updates, and supporting a productive computing environment for remote users. The role requires strong communication and customer service skills.