Senior Specialist-Desktop Support

Sagility; Manila; On-site; PHP 400,000 - 650,000; Full time

Job summary

Sagility is seeking a Senior Specialist-Desktop Support to oversee delivery of IT services and enhance customer satisfaction. The role involves network engineering, incident management, and daily IT department activities. 4+ years in IT with 1–2 years in a leadership capacity are required.

The position is based in Manila, Philippines, with responsibilities across network, systems administration, and policy implementation. Familiarity with Mac, Linux, and Windows environments is essential.

Qualifications

• Bachelor’s degree in computer application, BE/B.Tech or any graduate.
• 4+ years of IT management experience with at least 1–2 years in a team-leader or managerial role.

Responsibilities

• Network engineering and troubleshooting across diverse software and hardware environments.
• Root cause analysis and problem solving; supervise daily IT department activities.
• Develop and implement IT policy and best practice guides for the organization.
• Design and deliver training programs and workshops for staff.

Skills

Network architecture

IT incident management

Cross-platform (Mac/Linux/Windows)

Cloud and VDI Infra

Education

Bachelor’s degree in computer application

BE / B. Tech

Any Graduate

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of the incumbent is to assist in overseeing and ensuring the timely and efficient delivery of IT services to meet the organization’s operational needs and enhance overall customer satisfaction..

Job title:

Senior Specialist-Desktop Support

Job Description:

Education: Bachelor’s degree in computer application, BE / B. Tech, Any Graduate. Experience: 4+ Years experience in IT Management with at least 1-2 years’ experience as a team leader or in an IT department managerial role. Preferred Skills:

• Comprehensive Understanding of Network architecture and Client/ server
• Extensive experience in the delivery of IT incident and problem management
• Experience with Mac, Linux and Windows platforms
• Cloud and VDI Infra

Roles & responsibilities: Regular activities include network engineering and troubleshooting application, data cabling, systems administration in a variety of software and hardware environments, root cause analysis in problem solving, and assistance in managing the daily activities of the department.

• Running regular checks on network and data security
• Identifying and acting on opportunities to improve and update software and systems.
• Developing and implementing IT policy and best practice guides for the organisation
• Designing training programs and workshops for staff
• Conducting regular system audits
• Running and sharing regular operation system reports with senior staff
• Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
• Providing direction for IT team members
• Identifying opportunities for team training and skills advancements
• Ensure IC SAT, ESAT scores are maintained
• Handling Client and Vendor Management

Location:

BGSI Division – WAH (Manila)Philippines