Specialist-Desktop Support

Sagility Philippines B.V. Branch Office – BGSI Division; Manila; On-site; PHP 300,000 - 500,000; Full time

Job summary

Sagility is seeking a Specialist-Desktop Support based in Manila to deliver frontline IT technical assistance for US and Philippines teams. You will troubleshoot hardware, printers, IP phones and software, ensuring end-user systems stay productive.

This role supports remote locations and requires a customer-focused approach, solid problem solving, and timely ticket handling in a fast-paced BPM environment.

Responsibilities

• Provide remote IT technical support for US and Philippines locations.
• Troubleshoot hardware such as computers, printers and IP phones and related software.
• Maintain productive end-user technology environments and timely ticket handling.

Job description

Job title: Specialist-Desktop Support

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job Description:

The Desktop Support Specialist role is to provide Remote Assistance forms of IT Technical Support for our overseas locations in United States and Philippines. The Desktop Support Specialist role serves to support the organization’s ability to maintain a productive end-user technology environment by ensuring that all provided hardware and software assets are fully functional. This position will provide technical support for equipment such as computers, printers and IP phones along with associated software components.

Location: BGSI Division – WAH (Manila)Philippines

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Already keen? Discover your next role with Sagility, a great place to work.