Specialist-Desktop Support

Sagility; Manila; On-site; PHP 180,000 - 300,000; Full time

Job summary

Sagility, a multinational IT and BPM services provider, is seeking a Specialist-Desktop Support in Manila. The role delivers remote IT technical support to overseas locations, focusing on maintaining productive end-user environments and ensuring hardware and software assets function properly.

You will support equipment including computers, printers and IP phones, and assist with related software components while coordinating with global teams.

Responsibilities

• Provide remote IT technical support for overseas locations (United States and Philippines).
• Maintain end-user hardware and software functionality.
• Support equipment including computers, printers and IP phones and related software.

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title

Specialist-Desktop Support

Job Description

The Desktop Support Specialist role is to provide Remote Assistance forms of IT Technical Support for our overseas locations in United States and Philippines. The Desktop Support Specialist role serves to support the organization's ability to maintain a productive end-user technology environment by ensuring that all provided hardware and software assets are fully functional. This position will provide technical support for equipment such as computers, printers and IP phones along with associated software components.

Location

BGSI Division - WAH (Manila)Philippines