Remote Desktop Support Specialist

Sagility Philippines B.V. Branch Office – BGSI Division; Manila; On-site; PHP 300,000 - 500,000; Full time

Job summary

Sagility is seeking a Specialist-Desktop Support based in Manila to deliver frontline IT technical assistance for US and Philippines teams. You will troubleshoot hardware, printers, IP phones and software, ensuring end-user systems stay productive.

This role supports remote locations and requires a customer-focused approach, solid problem solving, and timely ticket handling in a fast-paced BPM environment.

Responsibilities

• Provide remote IT technical support for US and Philippines locations.
• Troubleshoot hardware such as computers, printers and IP phones and related software.
• Maintain productive end-user technology environments and timely ticket handling.

Job description

Sagility is seeking a Specialist-Desktop Support based in Manila to deliver frontline IT technical assistance for US and Philippines teams. You will troubleshoot hardware, printers, IP phones and software, ensuring end-user systems stay productive.

This role supports remote locations and requires a customer-focused approach, solid problem solving, and timely ticket handling in a fast-paced BPM environment.