First-Line IT Support Specialist: Desktop & Remote Help

Aitomic Jobs; Manila, Hinoba-an; On-site; PHP 350,000 - 520,000; Full time

Job summary

SGS is seeking a Technical Support Specialist in the Philippines to provide first line support to affiliates and external clients. You will resolve desktop and end-user issues, escalate where needed, and manage incidents through their lifecycle.

The role emphasizes timely troubleshooting, remote access, and accurate communication, with a focus on quality and adherence to QHSE guidelines. A Bachelor's degree in engineering or IT is required, along with strong customer-facing skills and English

Qualifications

• Bachelor's degree in engineering or information technology/service management or equivalent.
• Minimum requirement includes customer-facing experience.
• Fluent English and ability to work across multicultural environments.

Responsibilities

• Provide first line support to SGS affiliates and external clients.
• Resolve desktop and end user issues with timely troubleshooting and escalation as needed.
• Handle incidents through lifecycle including recording, escalation, and knowledge base updates.
• Perform remote troubleshooting via remote access tools and phone.
• Ensure adherence to SGS QHSE policies and reporting requirements.

Skills

Dependability

Problem Solving

Pro-activity

Communication

Teamwork

Technical Skills

Customer Skills

Fluent English

Education

Bachelor's degree in engineering/IT/service management

Job description

SGS is seeking a Technical Support Specialist in the Philippines to provide first line support to affiliates and external clients. You will resolve desktop and end-user issues, escalate where needed, and manage incidents through their lifecycle.

The role emphasizes timely troubleshooting, remote access, and accurate communication, with a focus on quality and adherence to QHSE guidelines. A Bachelor's degree in engineering or IT is required, along with strong customer-facing skills and English