Specialist, Customer Success

Concentrix CVG Philippines, Inc.; Makati; On-site; PHP 420,000 - 720,000; Full time

Job summary

Concentrix CVG Philippines, Inc. is seeking a Specialist, Customer Success to manage a high volume of customer contacts by phone and email. You will verify information, perform regular health checks, and build product knowledge to address objections while documenting feedback and metrics.

The role emphasizes driving satisfaction and value for customers. The ideal candidate has 2+ years in customer service, success meeting quotas, and experience with Salesforce.com or similar CRM.

Qualifications

• Minimum 2+ years in customer service.
• Track record of meeting personal and team sales quotas.
• Experience with high-volume calling.
• Ability to learn new technology and data.
• Process-oriented and able to follow call scripts.
• Strong problem-solving skills.
• Proficient with MS Office.
• Experience with Salesforce.com or similar CRM.
• Willingness to work from home.

Responsibilities

• Handle high volume of customer contacts via phone and email.
• Verify contact information using search tools.
• Perform health checks at recurring intervals to assess satisfaction and value.
• Develop product knowledge to address objections.
• Document feedback and metrics through surveys, calls, and emails.
• Capture customer expectations and likelihood of abandonment.
• Initiate steps to address concerns and blockers to satisfaction or usage.
• Collaborate with teams to promote a positive customer experience.

Skills

Customer service

Sales quotas

High-volume calling

Tech savviness

MS Office

Salesforce.com

Willingness to work from home

Tools

Salesforce.com

Job description

Job Title: Specialist, Customer Success Job Description

You Have: 2+ years of experience working in a customer service Prior success in achievement of personal and team sales quota/goals Experience in high-volume calling Experience learning new technology and data Process orientation and ability to follow call scripts Problem solving skills Excellent knowledge of MS Office programs Experience working with Salesforce.com or similar CRM Experience or willingness to work from home

You Will:

Manage high volume of customer contacts and communications through phone and email each day Use contact search and productivity tools to verify contact information is accurate Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion Develop a level of product knowledge to speak intelligently to customers and address specific objections Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer" Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage Work with teams and management to promote a positive customer experience

Location: PHL Makati City - SLC Language Requirements: Time Type: Full time

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.