Specialist, Partner Success

Concentrix CVG Philippines, Inc.; Makati; On-site; PHP 500,000 - 750,000; Full time

Job summary

Concentrix CVG Philippines, Inc. is hiring a Specialist, Partner Success to manage relationships with key channel partners and enable sales growth. You will coordinate with internal teams, deliver training, and support a high-volume contact model while maintaining CRM data quality.

The role requires customer service or sales experience, strong communication, and proficiency with CRM systems. It offers growth opportunities within a global technology and services leader in Makati City.

Qualifications

• 3+ years of experience in customer service or sales.
• Experience with high-volume calling and channel partner engagement.
• Strong focus on customer experience and relationship management.
• Experience coaching others or delivering training.
• Proficient with Salesforce.com or similar CRM and MS Office tools.

Responsibilities

• Grow revenue and retention for an established customer base and provide forecasts.
• Promote products through a portfolio of channel partners and meet defined metrics.
• Conduct periodic health checks and reviews with partners.
• Develop talk tracks to address customer health and identify at-risk accounts.
• Maintain channel health and high satisfaction with feedback-driven improvements.
• Handle channel escalations and coordinate prompt resolutions with clients.

Skills

Customer service

Sales experience

Coaching

CRM experience

Communication skills

Tools

Salesforce.com

MS Office

Email tools

Video tools

Job description

Job Title: Specialist, Partner Success Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. We are looking for a Partner Specialist to join our team. Today. We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member that will love this job will be focused on managing relationships with important channel partners, and supporting a team to grow sales through channel partners. You would create channel specific sales plays and programs, which requires internal engagement and coaching of the internal sales team. Reporting to a sales manager, you will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future!

• You Will Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
• Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
• Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
• Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements
• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
• Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
• Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
• Manage high volume of customer contacts through phone and email each day
• Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
• Maintain a high level of CRM hygiene to ensure all relevant data is captured

• You have 3+ years of prior experience working in a customer service or sales capacity
• Experience of high-volume calling
• A passion for customer experience
• Experience coaching others or training delivery
• Excellent knowledge of MS Office programs
• Experience using email, phone and video tools
• Experience working with Salesforce.com or similar CRM
• Maintain overall ownership and to function as single contact for Top Channel Partners

Location: PHL Makati City - SLC

Language Requirements:

Time Type: Full time

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.