Sr. Specialist, Customer Success

Concentrix CVG Philippines, Inc.; Makati; On-site; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Concentrix CVG Philippines, Inc. in Makati, Philippines is seeking a Senior Customer Success Specialist to nurture customer relationships across the lifecycle, ensuring satisfaction and engagement. You will gain deep product knowledge to address questions and concerns while supporting SaaS solutions.

Location: Makati City, Philippines. The role requires a quota-carrying background and the ability to collaborate with Sales, Marketing and IT to drive renewals and upsells.

Qualifications

• 3-5 years of experience in a quota-carrying sales role.
• Language requirements by market (Thai+English or Tagalog+English).
• Experience with recruiting, recruitment media and HR software.
• Experience with SaaS opportunities.
• Experience selling IT or recruiting solutions.
• Knowledge of software contract terms and conditions with the ability to create fair transactions.
• Negotiation and accurate forecasting skills.
• Close high-level business in an evangelist sales environment.
• Use data to inform decision-making and persuade others.
• Manage multiple prospect situations simultaneously while positioning company products against competitors.

Responsibilities

• Sales Strategy: Developing sales strategies to acquire new customers.
• Client Engagement: Building relationships with customers and providing SaaS solutions.
• Sales Presentations: Deliver product demonstrations and presentations to potential clients.
• Negotiation and Closing Deals: Negotiating terms and pricing with customers to secure new business.
• Pipeline Management: Manage a sales pipeline and track leads and opportunities in the CRM.
• Revenue Forecasting: Forecast sales revenue and provide updates to sales management.
• Collaboration: Work with SDRs, Sales Managers and partners to increase sales process.
• Market Knowledge: Stay informed about industry trends and competitive activity.
• Post-Sales Support: Update CRM for post-sale activities.

Skills

Quota-carrying sales

SaaS sales

Negotiation

Forecasting

CRM

Stakeholder management

Tools

CRM software

Job description

Job Title: Sr. Specialist, Customer Success Job Description

The Senior Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.

You Will:

• Sales Strategy: Developing sales strategies to acquire new customers. This involves identifying target industries, segments, and potential clients.
• Client Engagement: Building relationships with customers, understanding their needs, and being a trusted advisor to provide appropriate SaaS solutions to meet their requirements.
• Sales Presentations: Deliver compelling product demonstrations and presentations to potential clients, showcasing the value and benefits of the SaaS solution.
• Negotiation and Closing Deals: Negotiating contract terms and pricing with customers to secure new business and lead deal closures. Speak to senior executives (HR, TA) Department and help to convince HR TA Pipeline Management: Manage a sales pipeline, tracking leads, opportunities, and accounts in the customer relationship management (CRM) system.
• Revenue Forecasting: Forecast sales revenue and providing regular updates to sales management.
• Collaboration: Work with Sales Development Representatives (SDRs), Sales Managers and other partners (LinkedIn AE’s, project team, marketing, IT support, Sales Ops) to ensure agreement and increase sales process.
• Market Knowledge: Staying informed about industry trends, competitor activities, and market developments to position the SaaS product and maintain a competitive edge.
• Post-Sales Support: update CRM system for other teams to complete post sale activities.

You Have:

• 3-5 years of experience in a quota-carrying sales role
• For the Thailand market, fluency in Thai and English to serve customers
• For the Philippines market, fluency in Tagalog and English to serve customers
• Experience with recruiting, recruitment media and HR software
• Experience with SaaS opportunities
• Experience selling IT or recruiting solutions
• Knowledge of software contract terms and conditions with the ability to create fair transactions
• Negotiation and accurate forecasting skills
• Close high-level business in an evangelist sales environment
• Use data to inform decision-making and persuade others
• Manage multiple prospect situations simultaneously while positioning company products against direct and indirect competitors

Location: PHL Makati City - SLC

Language Requirements: Time Type: Full time

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.