Specialist, Account Manager

Concentrix CVG Philippines, Inc.; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Concentrix CVG Philippines, Inc. in Makati seeks an Account Manager to oversee complex client accounts, renewals, expansions, and cross-sell opportunities. You will be the single point of contact for client customers and ensure satisfaction while addressing escalated issues and driving revenue.

The ideal candidate has 4–5 years in account management, Salesforce.com or similar CRM experience, and strong communication in a fast-paced environment with the ability to multitask and prioritize.

Qualifications

• 4-5 years in an account management environment.
• Experience with Salesforce.com (or similar CRM) and Microsoft Outlook, PowerPoint.
• Demonstrated ability to communicate effectively in a fast-paced environment and build positive relationships.
• Proven track record of success in sales or account management.
• Passion for exceptional customer experience and sales.
• Aptitude to learn and optimize new technology and data.
• Problem-solving skills.
• Excellent verbal and written communication skills.
• Demonstrated ability to prioritise and multi-task in a time-sensitive environment.
• Execute high level of independent judgement and critical thinking.
• Demonstrate timely and sound decisions under uncertainty or with limited data.
• Professional and polished demeanor.
• Experience in high volume calling preferred.

Responsibilities

• Oversee management of complex client accounts and develop processes to ensure favorable relationships with clients.
• Renew, expand, and convert the service relationships with the existing customer base.
• Call upon client customers to assess opportunities, renew contracts, and convert customers to other services when applicable.
• Ensure client’s customers are consistently satisfied and resolve escalated issues.
• Achieve revenue-based quotas based on successful account management and related processes.
• Evaluate client needs and propose potential solutions.
• Serve as single point of contact for client customers and coordinate client service teams.
• Utilize data to remediate customer concerns and influence renewal decisions.
• Identify risks and develop contingency plans; explore additional product/service opportunities.
• Use data to influence buying/renewal processes.

Skills

Communication

Sales experience

Account management

Negotiation

Multitasking

Problem-solving

Tools

Salesforce

Outlook

PowerPoint

Job description

Job Title: Specialist, Account Manager

The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs.

Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base.

The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

You Will Ensure client’s customers are consistently satisfied with the client’s products and services, and resolve escalated issues Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives Evaluate the client's customer needs and propose potential solutions Serve as a single point of contact for the client customer and may coordinate the work of client service teams Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction Manage external competitive pressures and effectively handle objections Work with multiple stakeholders, building effective relationships with decision-makers at all levels Responsible for managing sales territory and achieving monthly quotas Negotiate skillfully in tough situations Identify risk and barriers to success; develop contingency plans when necessary Identify opportunities for additional product or service sales Use data to help influence buying/renewal process

Requirements

• 4-5 years working in an account management environment
• Experience working with Salesforce.com (or similar CRM) and Microsoft Outlook, PowerPoint
• Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships
• Proven track record of success in sales or account management
• Passion for exceptional customer experience and sales
• Aptitude to learn and optimize new technology and data
• Problem-solving skills
• Excellent verbal and written communication skills
• Demonstrated ability to prioritize and multi-task in a time-sensitive environment
• Execute high level of independent judgement and critical thinking
• Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short-and long-term consequences
• Professional and polished demeanor
• Experience in high volume calling preferred

Location and Time

Location: PHL Makati City - SLC

Time Type: Full time

Mission

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.