Specialist Account Manager

Concentrix; Makati; On-site; PHP 420,000 - 640,000; Full time

Job summary

Concentrix in Makati is seeking an Account Manager specialist to oversee complex client accounts and drive renewals, expansions, and service conversions across the client base.

The role requires managing end-to-end client relationships, using data to resolve issues and grow revenue, and coordinating cross-functional teams to meet operational needs.

Strong communication, CRM experience (Salesforce preferred), and a proven sales mindset are essential for success in this fast-paced environment.

Qualifications

• 4-5 years working in an account management environment.
• Experience with Salesforce.com (or similar CRM) and Microsoft Outlook, PowerPoint.
• Demonstrated ability to communicate effectively in a fast-paced environment while building relationships.
• Proven track record of success in sales or account management.
• Passion for exceptional customer experience and sales.
• Aptitude to learn and optimize new technology and data.
• Problem-solving and strong verbal/written communication skills.
• Ability to prioritize and multi-task in time-sensitive settings.
• Execute high level of independent judgement and critical thinking.
• Decisiveness under uncertainty or limited data; evaluate short- and long-term consequences.

Responsibilities

• Ensure client’s customers are consistently satisfied with the client’s products and services, and resolve escalated issues.
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives.
• Evaluate the client's customer needs and propose potential solutions; serve as a single point of contact for the client customer and coordinate client service teams.
• Utilize data to remediate customer concerns/roadblocks.
• Manage external competitive pressures and handle objections; work with multiple stakeholders and decision-makers.
• Manage sales territory and achieve monthly quotas.
• Negotiate effectively in tough situations; identify risk and develop contingency plans.
• Identify opportunities for additional product or service sales; use data to influence buying/renewal.

Skills

Account management

Communication

Negotiation

Time management

Relationship building

Tools

Salesforce

Outlook

PowerPoint

Job description

Job Description:

Job Title

Specialist, Account Manager

Job Description

The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end‑to‑end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

You Will

• Ensure client’s customers are consistently satisfied with the client’s products and services, and resolve escalated issues


• Achieve revenue‑based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives


• Evaluate the client's customer needs and propose potential solutions Serve as a single point of contact for the client customer and may coordinate the work of client service teams


• Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction


• Manage external competitive pressures and effectively handle objections Work with multiple stakeholders, building effective relationships with decision‑makers at all levels


• Responsible for managing sales territory and achieving monthly quotas


• Negotiate skillfully in tough situations Identify risk and barriers to success; develop contingency plans when necessary


• Identify opportunities for additional product or service sales Use data to help influence buying/renewal process

You Have

• 4-5 years working in an account management environment


• Experience working with Salesforce.com (or similar CRM) and Microsoft Outlook, PowerPoint


• Demonstrated ability to effectively communicate in a fast‑paced environment while developing positive relationships


• Proven track record of success in sales or account management


• Passion for exceptional customer experience and sales


• Aptitude to learn and optimize new technology and data


• Problem‑solving skills Excellent verbal and written communication skills


• Demonstrated ability to prioritize and multi‑task in a time‑sensitive environment


• Execute high level of independent judgement and critical thinking


• Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short-and long‑term consequences


• Professional and polished demeanor


• Experience in high volume calling preferred

Requirements