Specialist, Account Manager

Concentrix; Makati; On-site; PHP 520,000 - 760,000; Full time

Job summary

Concentrix is seeking an experienced Account Manager to ensure customer satisfaction and drive revenue growth in a fast-paced environment. You will manage client relationships, coordinate cross-functional teams, leverage data to resolve issues, and achieve monthly quotas through upsell opportunities.

The role requires 4–5 years in account management, proficiency with Salesforce, Outlook, and PowerPoint, and exceptional communication skills.

Qualifications

• 4–5 years working in an account management environment.
• Experience with Salesforce.com (or similar CRM) and Microsoft Outlook, PowerPoint.
• Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships in sales/account management.
• Proven track record of success in sales or account management.
• Passion for exceptional customer experience and sales.
• Aptitude to learn and optimize new technology and data.
• Problem-solving skills and ability to prioritize in a time-sensitive environment.

Responsibilities

• Ensure clients’ customers are consistently satisfied with the client’s products and services and resolve escalated issues.
• Achieve revenue-based quotas based on successful management of client accounts.
• Evaluate client needs and propose potential solutions and serve as a single point of contact for clients.
• Utilize data to remediate customer concerns and roadblocks to satisfaction.
• Manage external competitive pressures and handle objections while coordinating with multiple stakeholders.

Skills

Account management

Sales experience

CRM (Salesforce)

Communication skills

Data analysis

Negotiation

Problem-solving

Multitasking

Presentation skills

Tools

Salesforce

Microsoft Outlook

PowerPoint

Job description

You WillEnsure client’s customers are consistently satisfied with the client’s products and services, and resolve escalated issuesAchieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectivesEvaluate the client's customer needs and propose potential solutions Serve as a single point of contact for the client customer and may coordinate the work of client service teamsUtilize data to successfully remediate customer concerns/roadblocks prohibiting satisfactionManage external competitive pressures and effectively handle objections Work with multiple stakeholders, building effective relationships with decision-makers at all levelsResponsible for managing sales territory and achieving monthly quotasNegotiate skillfully in tough situations Identify risk and barriers to success; develop contingency plans when necessaryIdentify opportunities for additional product or service sales Use data to help influence buying/renewal processYou Have:4-5 years working in an account management environmentExperience working with Salesforce.com (or similar CRM) and Microsoft Outlook, PowerPointDemonstrated ability to effectively communicate in a fast-paced environment while developing positive relationshipsProven track record of success in sales or account managementPassion for exceptional customer experience and salesAptitude to learn and optimize new technology and dataProblem-solving skills Excellent verbal and written communication skillsDemonstrated ability to prioritize and multi-task in a time-sensitive environmentExecute high level of independent judgement and critical thinkingDemonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short-and long-term consequencesProfessional and polished demeanorExperience in high volume calling preferred