Spanish-Speaking Customer Support Agent

TalentPop App; Philippines; Remote; PHP 610,000 - 1,046,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid time off

HMO coverage

100% work-from-home

Learn/grow with international team

Job summary

TalentPop App is hiring a Spanish-Speaking Customer Support Agent based in the Philippines for a 100% work-from-home role. You will assist Spanish-speaking customers across chat and email, switching between Spanish and English, and helping with questions about products, orders, payments, shipping, returns, and other concerns.

You should be fluent in Spanish and English and have at least 1 year of customer service experience.

Qualifications

• Fluent in written and spoken Spanish and English.
• At least 1 year of customer service experience.
• BPO, e-commerce, or online support experience is a plus.
• Able to work independently in a remote setup.

Responsibilities

• Assist customers via chat, email, and other channels.
• Provide Spanish and English support to customers.
• Answer questions about products, orders, payments, shipping, and returns.
• Resolve complaints with professional, friendly solutions.
• Follow up to ensure customer concerns are addressed.
• Maintain accurate records of interactions and updates.
• Escalate complex issues when needed.
• Collaborate with the team to ensure a smooth customer experience.

Skills

Bilingual: Spanish & English

Customer service experience

Problem-solving

Attention to detail

Independent remote work

Job description

SPANISH-SPEAKING CUSTOMER SUPPORT AGENT | 100% WORK FROM HOME

Fluent in Spanish? Great at helping people? Let's put those skills together!

Do you enjoy communicating with people, finding solutions, and making someone's day a little easier? Can you comfortably switch between Spanish and English?

If so, we might have the right opportunity for you!

About TalentPop App

At TalentPop App, we help growing e-commerce brands build reliable teams that keep their businesses running smoothly. Our work brings together people with different skills, experiences, and backgrounds to create better customer experiences.

We're currently looking for a Spanish-Speaking Customer Support Agent based in the Philippines who can confidently assist Spanish-speaking customers while communicating effectively with an international team.

You don't have to know everything from day one. What matters is your ability to communicate, listen, solve problems, and genuinely care about helping customers.

What You'll Be Doing

• Assist customers through chat, email, and other support channels.
• Communicate with Spanish-speaking customers and provide support in both Spanish and English.
• Answer questions about products, orders, payments, shipping, returns, and other customer concerns.
• Help resolve complaints and provide practical solutions in a professional and friendly manner.
• Follow up on customer inquiries to ensure concerns are properly addressed.
• Maintain accurate records of customer interactions and updates.
• Escalate complex issues when necessary.
• Work with the team to provide a smooth and positive customer experience.

What We’re Looking For

• Fluent in both Spanish and English, with strong written and spoken communication skills.
• At least 1 year of customer service or customer support experience.
• BPO, e-commerce, or online customer support experience is an advantage.
• Comfortable communicating with customers from different backgrounds.
• Good problem-solving skills and attention to detail.
• Able to manage multiple inquiries while maintaining quality and professionalism.
• Patient, dependable, adaptable, and willing to learn.
• Comfortable working independently in a remote environment.

Work-From-Home Requirements

This is a 100% work-from-home opportunity for applicants based in the Philippines.

Computer Requirements

• Intel Core i5 or AMD Ryzen 5 equivalent processor.
• At least 8 GB RAM.
• Desktop or laptop only. Tablets and smartphones are not accepted as primary work devices.

Internet Requirements

• Primary DSL, cable, or fiber internet connection of at least 25 Mbps.
• Backup internet connection of at least 15 Mbps.
• Reliable LAN connection.

Workspace and Power Requirements

• Quiet and dedicated workspace.
• Reliable electricity and a backup power solution.
• Access to backup internet.
• An alternative workspace during extended power interruptions.

What We Offer

• Competitive hourly compensation
• Paid time off
• HMO coverage for eligible full-time Philippine employees, subject to company policy.
• 100% work-from-home arrangement.
• Opportunities to learn, grow, and work with an international team.

Think You’re a Good Fit?

If Spanish is one of your strengths and helping customers is something you genuinely enjoy, we’d love to hear from you!

Bring your language skills, your personality, and your willingness to make a difference.

Apply today and become part of the TalentPop App team!