Remote Spanish-Speaking Customer Support Agent

TalentPop App; Philippines; Remote; PHP 610,000 - 1,046,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid time off

HMO coverage

100% work-from-home

Learn/grow with international team

Job summary

TalentPop App is hiring a Spanish-Speaking Customer Support Agent based in the Philippines for a 100% work-from-home role. You will assist Spanish-speaking customers across chat and email, switching between Spanish and English, and helping with questions about products, orders, payments, shipping, returns, and other concerns.

You should be fluent in Spanish and English and have at least 1 year of customer service experience.

Qualifications

• Fluent in written and spoken Spanish and English.
• At least 1 year of customer service experience.
• BPO, e-commerce, or online support experience is a plus.
• Able to work independently in a remote setup.

Responsibilities

• Assist customers via chat, email, and other channels.
• Provide Spanish and English support to customers.
• Answer questions about products, orders, payments, shipping, and returns.
• Resolve complaints with professional, friendly solutions.
• Follow up to ensure customer concerns are addressed.
• Maintain accurate records of interactions and updates.
• Escalate complex issues when needed.
• Collaborate with the team to ensure a smooth customer experience.

Skills

Bilingual: Spanish & English

Customer service experience

Problem-solving

Attention to detail

Independent remote work

Job description

TalentPop App is hiring a Spanish-Speaking Customer Support Agent based in the Philippines for a 100% work-from-home role. You will assist Spanish-speaking customers across chat and email, switching between Spanish and English, and helping with questions about products, orders, payments, shipping, returns, and other concerns.

You should be fluent in Spanish and English and have at least 1 year of customer service experience.