Native Mexican Spanish / Spanish Call Center Agent

TASQ Staffing Solutions; Taguig; On-site; PHP 263,673 - 395,510; Full time

Job summary

A staffing services provider in Metro Manila is seeking a dedicated Native Mexican Spanish/Spanish Call Center Agent to join their team. This full-time role requires exceptional communication skills to assist Spanish-speaking clients. Responsibilities include addressing inquiries, maintaining service standards, and collaborating with the team. Ideal candidates will have BPO experience and be fluent in both Spanish and English. Competitive salary and growth opportunities available.

Qualifications

• Has BPO Experience (Philippines or outside of the country).
• Native Speakers (Mexican Spanish/Spanish).
• Fluent in both Mexican Spanish/Spanish and English (oral and written).
• Currently residing within Metro Manila.
• Amenable to work on shifting schedules.
• With valid passport, visa, and apostilled diploma or training certificate (with English translation).
• Updated resume with the list of work experience with supporting documents or training certificates issued in the Philippines.
• Must have own internet provider with a minimum speed of 50/50 mbps (download and upload).

Responsibilities

• Respond to customer inquiries and resolve issues through phone, email, and chat in both Spanish and English.
• Maintain high standard of customer service by taking ownership of customer queries and following up effectively.
• Collaborate with team members to improve customer service processes and deliver exceptional client experiences.
• Accurately document and manage customer interactions and transactions in our system.
• Provide product and service information to customers and elevate complex issues to higher management when necessary.
• Assist in training and mentoring new team members to ensure a comprehensive understanding of the company's customer care protocols.
• Identify opportunities to enhance customer satisfaction and drive continuous improvement initiatives.

Job description

Native Mexican Spanish / Spanish Call Center Agent

Job Type: Full-time

We are seeking a dedicated and detail-oriented native Mexican Spanish/Spanish customer care specialist to join our dynamic team on a full-time basis. This role requires exceptional communication skills to provide top-notch service to our Spanish-speaking clients. You will be a vital link between our company and our valued customers, ensuring their inquiries are addressed promptly and professionally.

Pre-screening interview will be conducted via Teams or over the phone. An invitation will be sent.

Key Responsibilities

• Respond to customer inquiries and resolve issues through phone, email, and chat in both Spanish and English.
• Maintain high standard of customer service by taking ownership of customer queries and following up effectively.
• Collaborate with team members to improve customer service processes and deliver exceptional client experiences.
• Accurately document and manage customer interactions and transactions in our system.
• Provide product and service information to customers and elevate complex issues to higher management when necessary.
• Assist in training and mentoring new team members to ensure a comprehensive understanding of the company's customer care protocols.
• Identify opportunities to enhance customer satisfaction and drive continuous improvement initiatives.

Required Skills and Qualifications

• Has BPO Experience (Philippines or outside of the country)
• Native Speakers (Mexican Spanish/Spanish)
• Fluent in both Mexican Spanish/Spanish and English (oral and written)
• Currently residing within Metro Manila
• Amenable to work on shifting schedules
• With valid passport, visa, and apostilled diploma or training certificate (with English translation)
• Updated resume with the list of work experience with supporting documents or training certificates issued in the Philippines
• Must have own internet provider with a minimum speed of 50/50 mbps (download and upload)