Spanish Bilingual CSR | Online Video Sharing Platform

Private Advertiser; Taguig; On-site; PHP 167,000 - 234,000; Full time

Job summary

Private Advertiser in the Philippines is seeking a bilingual Spanish-English Customer Experience Specialist to support Spanish-speaking and English-speaking customers across phone, email, and chat channels.

You will resolve inquiries, document interactions, and collaborate with internal teams to deliver timely, accurate solutions while meeting quality and customer satisfaction targets. Onsite in Taguig City or Quezon City, with a shifting schedule and opportunities for growth.

Qualifications

• Fluent in Spanish and English (verbal and written).
• Completed at least two years of college education.
• Customer service, BPO, or contact center experience is an advantage but not required.
• Willing to work onsite in Taguig City or Quezon City.

Responsibilities

• Provide customer support through phone, email, and chat channels.
• Assist customers with account concerns, service inquiries, and platform-related issues.
• Deliver timely and accurate resolutions while maintaining a positive customer experience.
• Document customer interactions and maintain accurate records.
• Collaborate with internal teams to resolve escalations and complex concerns.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Bilingual Spanish & English

Education

Two years of college education

Job description

Help Customers Across Languages and Cultures

Join a global team supporting one of the world's leading online platforms. As a Spanish Customer Experience Specialist, you'll assist Spanish-speaking and English-speaking customers, resolve inquiries across multiple channels, and deliver exceptional customer experiences. If you're fluent in Spanish and English and passionate about helping people, this is your opportunity to build a rewarding international career.

Key Responsibilities

• Provide customer support through phone, email, and chat channels.
• Assist customers with account concerns, service inquiries, and platform-related issues.
• Deliver timely and accurate resolutions while maintaining a positive customer experience.
• Document customer interactions and maintain accurate records.
• Collaborate with internal teams to resolve escalations and complex concerns.
• Meet quality, productivity, and customer satisfaction targets.

Qualifications

• Strong verbal and written communication skills in Spanish and English.
• Completed at least 2 years of college education.
• Customer service, BPO, or contact center experience is an advantage but not required.
• Willing to work onsite in Taguig City or Quezon City.
• Willing to work on a shifting schedule.
• Must have readily available pre-employment requirements.

Why Join Us?

• Career growth and advancement opportunities
• Exposure to global clients and international operations
• Continuous learning and professional development programs
• Inclusive, collaborative, and people-focused work culture
• Competitive compensation and comprehensive benefits package

Take your bilingual career to the next level and make an impact by supporting customers around the world.