Spanish-speaking Customer Service Representative

Siegen HR Solutions; Manila; On-site; PHP 889,679 - 1,186,239; Full time

Job summary

A customer service solutions provider in Manila is seeking a Spanish-speaking Customer Service Representative. The role involves providing technical support and customer care via phone, email, and chat. Qualifications include being proficient in Spanish and English, with a willingness to start immediately. Candidates with a Bachelor's degree or relevant work experience are encouraged to apply. This position is ideal for those passionate about delivering exceptional customer service.

Qualifications

• Proficient in reading and writing Spanish and English.
• Open to undergraduates with relevant experience.
• Willing to start immediately.

Responsibilities

• Provide customer care, technical support, and consulting services.
• Ensure adherence to service quality and policies.
• Interact with customers through various channels: phone, email, chat.

Skills

Spanish proficiency

English communication

Basic web navigation

Education

Bachelor's Degree

Relevant work experience

Job description

Job Openings Spanish-speaking Customer Service Representative

About the job Spanish-speaking Customer Service Representative

RESPONSIBILITIES

• Provides end user, customer care, technical support, and consulting services, in the form of inbound and outbound phone, email, chat support and other related activities to facilitate the following related transactions with respect to Consumer IQ.
• Interacts with customer and ensures adherence to quality and customer service policies and procedures
• Technical hardware/software support including router, mobile/tablet, app etc.
• Provides constructive feedback to customers and panelists
• Maintains a repository of best practices and customer preferences to drive a positive customer experience
• Ensures absolute consistency of measurement across the business and strive for objectivity and efficiency
• Works against established SLAs and metrics and evaluated by the degree of their achievement
• Gains and ensures excellent knowledge of product, system and processes
• Proactively work with process mentors from both internal and external departments to improve overall performance
• Updated with the latest technology

TO QUALIFY

• Bachelor's Degree Graduate with or without experience
• OPEN TO UNDERGRADUATES with relevant work experience
• Must be proficient with SPANISH and English
• Must know how to read and write required foreign language
• Must have basic web navigation skills
• Must be willing to start immediately
• Can converse using the English language