Portuguese-speaking Customer Service Representative

Siegen HR Solutions; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A staffing solutions provider is seeking a Portuguese-speaking Customer Service Representative in Manila. The role involves providing customer care and technical support via various channels including phone and chat. Candidates should have a Bachelor's Degree or relevant experience, with proficiency in Portuguese and English. The position requires basic web navigation skills and a willingness to start immediately. This is a great opportunity to join a dynamic team in a fast-paced environment.

Qualifications

• Bachelor's Degree Graduate with or without experience.
• OPEN TO UNDERGRADUATES with relevant work experience.
• Must have basic web navigation skills.

Responsibilities

• Provide end user, customer care, and technical support.
• Ensure quality adherence to customer service policies.
• Proactively improve performance with process mentors.

Skills

Proficiency in Portuguese

Proficiency in English

Basic web navigation skills

Education

Bachelor's Degree

Job description

Portuguese-speaking Customer Service Representative

Job Openings Portuguese-speaking Customer Service Representative

About the job Portuguese-speaking Customer Service Representative

RESPONSIBILITIES:

• Provides end user, customer care, technical support, and consulting services, in the form of inbound and outbound phone, email, chat support and other related activities to facilitate the following related transactions with respect to Consumer IQ.
• Interacts with customer and ensures adherence to quality and customer service policies and procedures
• Technical hardware/software support including router, mobile/tablet, app etc.
• Provides constructive feedback to customers and panelists
• Maintains a repository of best practices and customer preferences to drive a positive customer experience
• Ensures absolute consistency of measurement across the business and strive for objectivity and efficiency
• Works against established SLAs and metrics and evaluated by the degree of their achievement
• Gains and ensures excellent knowledge of product, system and processes
• Proactively work with process mentors from both internal and external departments to improve overall performance
• Updated with the latest technology

TO QUALIFY:

• Bachelor's Degree Graduate with or without experience
• OPEN TO UNDERGRADUATES with relevant work experience
• Must be proficient with PORTUGUESE and English
• Must know how to read and write required foreign language
• Must have basic web navigation skills
• Must be willing to start immediately
• Can converse using the English language