Spanish Bilingual Customer Service Representative

RSD Human Resource Management Consultancy; Pasay; On-site; PHP 223,200 - 334,800; Full time

Job summary

A human resource consultancy in Metro Manila, Philippines is looking for a Spanish Bilingual Customer Service Representative. The ideal candidate will assist customers in both English and Spanish, providing information and resolving issues to ensure a positive experience. Responsibilities include responding to inquiries, processing orders, and documenting interactions. Candidates should have 1+ year of experience in customer service with strong communication skills. This role offers an opportunity to work in a dynamic environment.

Qualifications

• Fluency in Spanish and English (written and verbal).
• 1+ year of bilingual customer service experience, preferably in a call center.
• Professional, empathetic, and patient attitude.

Responsibilities

• Respond to customer inquiries in English and Spanish.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently.
• Document customer interactions in CRM systems.

Skills

Fluency in Spanish

Fluency in English

Strong communication skills

Interpersonal skills

Multitasking

Time management

Education

2nd year college completed (Associate’s or Bachelor’s degree preferred)

Job description

Job Summary

We are seeking a professional and customer-focused Spanish Bilingual Customer Service Representative to join our team. The ideal candidate will be fluent in both English and Spanish and will assist customers by providing product and service information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in both English and Spanish.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer complaints efficiently and professionally.
• Process orders, forms, applications, and requests.
• Document customer interactions in CRM systems.
• Escalate complex issues to appropriate departments when necessary.
• Maintain up-to-date knowledge of company products and services.
• Meet performance metrics including response time, resolution rate, and customer satisfaction.

Required Qualifications

• Fluency in Spanish and English (written and verbal).
• 2nd year college completed (Associate’s or Bachelor’s degree preferred).
• 1+ year of Spanish Bilingual customer service experience (call center experience preferred).
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Professional, empathetic, and patient attitude.