Bilingual Customer Support (English and Spanish)

Task-Wise Va Consultancy Inc.; Camarines Norte; Remote; PHP 279,000 - 390,600; Full time

Job summary

A customer support services company based in the Philippines is seeking a Bilingual Customer Support Representative to provide exceptional support to Spanish-speaking customers. This role involves troubleshooting technical issues, maintaining high customer satisfaction, and ensuring accurate documentation of interactions. Ideal candidates are patient and technically skilled, with the ability to assist non-technical users effectively. Join a team focused on delivering high-quality service in a supportive environment.

Qualifications

• Experience in customer support, ideally in a technical setting.
• Strong communication skills in both English and Spanish.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Provide customer support to Spanish-speaking clients.
• Troubleshoot technical issues related to various products and services.
• Document customer interactions and resolutions in ticketing systems.

Skills

Bilingual (English and Spanish)

Customer service orientation

Technical troubleshooting

Patience and empathy

Job description

Bilingual Customer Support (English and Spanish)

Job Description

We are seeking a customer-focused and technically skilled Spanish Technical Customer Support Representative to deliver exceptional support to customers across the Latin American region. In this role, you will handle technical inquiries, troubleshoot product or service issues, and provide timely, accurate solutions while maintaining a positive customer experience. The ideal candidate is patient, analytical, and comfortable explaining technical concepts to non-technical users.

Key Responsibilities

• Provide high-quality customer and technical support to Spanish-speaking customers in the Latin American region
• Troubleshoot and resolve technical issues related to products, services, software, or hardware
• Actively listen to customer concerns to fully understand issues and identify appropriate solutions
• Handle customer inquiries with professionalism, empathy, and patience
• Adapt solutions based on customer needs and technical requirements
• Collaborate with internal teams to escalate and resolve complex or unresolved issues
• Maintain up-to-date knowledge of products, services, and technical updates
• Accurately document customer interactions, troubleshooting steps, and resolutions using ticketing systems
• Ensure timely follow-up and resolution in accordance with service level agreements (SLAs)
• Maintain high customer satisfaction through clear communication and quality service
• Continuously improve performance through feedback, coaching, and training