Spanish-Bilingual Customer Service Representative

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A dynamic recruitment outsourcing company in Metro Manila is seeking a bilingual Customer Support Representative fluent in Spanish and English. The ideal candidate will have over 2 years of customer service experience and possess strong problem-solving and multitasking abilities. Responsibilities include providing exceptional customer service through various communication channels and collaborating with teams to enhance service delivery.

Qualifications

• Fluency in both Spanish and English, written and spoken.
• Minimum of 2 years experience in BPO or customer service.
• Up to 2 years experience as a Spanish Bilingual CSR.

Responsibilities

• Provide professional, high-quality customer service through calls, emails, and chats.
• Handle customer inquiries, complaints, and issues effectively.
• Provide accurate information on services, products, and promotions.

Skills

Fluency in Spanish

Strong communication skills in English

Problem-solving skills

Multitasking abilities

Education

At least 2nd-year college

Job description

Responsibilities

• Customer Support: Provide professional, high-quality customer service through inbound and outbound calls, emails, and chats in both Spanish and English.
• Problem-Solving: Handle customer inquiries, complaints, and issues promptly and effectively, ensuring a positive resolution.
• Product Knowledge: Provide customers with clear, accurate, and timely information regarding our services, products, and promotions.
• Multitasking: Manage multiple inquiries and tasks while maintaining attention to detail and meeting performance goals.
• Collaboration: Work closely with other teams to ensure customer satisfaction and continuous improvement in services.
• Feedback: Offer insights on customer trends and potential improvements to enhance service delivery.

Qualifications

• Fluency in Spanish (both written and spoken) and strong communication skills in English.
• At least 2 years of experience in BPO or customer service.
• At least 6 months to 2 years of experience as a Spanish Bilingual CSR.
• At least 2nd-year college with no back subjects.
• Strong problem-solving and multitasking skills.
• Ability to work in a fast-paced environment and handle customer inquiries with professionalism.
• Knowledge of customer service best practices and basic computer applications.