Spanish Bilingual Customer Service Representative

HRTX; Philippines; Presencial; PHP 180.000 - 280.000; Jornada completa

Descripción de la vacante

HRTX in the Philippines is seeking a Spanish Bilingual Customer Service Representative to assist our diverse client base and deliver exceptional service across channels.

You will resolve inquiries, process orders, and ensure a positive customer experience by communicating in English and Spanish, documenting interactions, and delivering timely resolutions with accuracy.

Formación

• 1 year international voice BPO bilingual

Responsabilidades

• Respond to customer inquiries via phone, email, chat, or other platforms in both English and Spanish.
• Handle customer concerns and complaints professionally and empathetically, ensuring resolution and customer satisfaction.
• Accurately document interactions and follow up as needed to ensure timely resolution.
• Process orders, returns, exchanges, and other customer requests with efficiency and accuracy.
• Provide product or service information, troubleshooting steps, and general assistance.
• Collaborate with internal departments to escalate issues as needed and maintain knowledge of products, policies, and procedures.

Conocimientos

Spanish language

Bilingual

Customer service

English language

Descripción del empleo

About the job Spanish Bilingual Customer Service Representative

Job Summary:

We are seeking a Spanish Bilingual Customer Service Representative to join the team and deliver exceptional service to our diverse customer base. In this role, you will provide support to Spanish speaking customers, resolving inquiries, processing orders, and ensuring a positive customer experience across various communication channels.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or other platforms in both English and Spanish.


• Handle customer concerns and complaints professionally and empathetically, ensuring resolution and customer satisfaction.


• Accurately document interactions and follow up as needed to ensure timely resolution.


• Process orders, returns, exchanges, and other customer requests with efficiency and accuracy.


• Provide product or service information, troubleshooting steps, and general assistance.


• Collaborate with internal departments to escal ...


• Maintain knowledge of company products, policies, and procedures.


• Meet or exceed performance metrics including response time, customer satisfaction, and issue resolution.

Requirements:

• 1 year international voice BPO Bilingual