Spanish Customer Service Voice Agent

Six Eleven Global Services and Solutions, Inc.; Davao City; On-site; PHP 83,000 - 117,000; Full time

Job summary

Six Eleven Global Services and Solutions, Inc. is seeking a Spanish Customer Service Voice Agent in the Philippines to handle inbound calls, assist with food orders, and provide order updates.

Ideal candidates will be fluent in Spanish and English, with at least 6 months of CSR/BPO experience and a strong attendance record. The role requires flexibility for shifting schedules, including late-night shifts around 2:00 AM to 4:00 AM.

Qualifications

• At least 6 months CSR/BPO experience.
• Strong Spanish and English communication skills; Spanish proficiency preferred.
• Good attendance with 100% attendance during 30-day nesting period.
• Flexible with shifting schedules, including mid-shift and late-night (2:00 AM–4:00 AM).

Responsibilities

• Handle inbound customer calls in Spanish.
• Assist customers with placing food orders accurately.
• Provide order status updates and answer restaurant-related inquiries.
• Ensure accurate and timely order processing.
• Maintain quality service standards and a professional approach.

Skills

Spanish language

English language

Job description

About the role

We are looking for a Spanish Customer Service Voice Agent to handle inbound customer calls, assist with food orders, provide order status updates, and respond to restaurant-related inquiries. The ideal candidate has strong communication skills, attention to detail, and a commitment to delivering excellent customer service.

Key responsibilities

• Handle inbound customer calls in Spanish
• Assist customers with placing food orders accurately
• Provide order status updates and answer restaurant-related inquiries
• Ensure accurate and timely order processing
• Maintain quality service standards and a professional approach

About you

• At least 6 months of CSR/BPO experience
• Strong Spanish and English communication skills; Spanish proficiency is preferred
• Good attendance record and commitment to 100% attendance during the 30-day nesting period
• Must be flexible with shifting schedules, including mid-shift and late-night schedules around 2:00 AM to 4:00 AM