Spanish Speaker

Six Eleven Global Services and Solutions, Inc.; Davao City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Six Eleven Global Services and Solutions, Inc. in the Philippines is seeking a Bilingual Spanish Customer Support Agent to handle inbound calls, schedule appointments, and assist customers with requests such as medication refills, document requests, and general inquiries.

The role requires fluency in English and Spanish (Chavacano acceptable), at least six months of customer service experience, strong typing and computer skills, and proficiency with Microsoft Excel.

Qualifications

• Fluent in English and Spanish; Chavacano proficiency acceptable.
• At least 6 months of customer service experience.
• Good typing and computer skills.
• Proficient in Microsoft Excel.
• Strong multitasking and organizational abilities.
• Proactive, customer-focused and solution-oriented.
• Ability to work effectively under pressure.
• Good verbal and written communication skills.

Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Schedule and manage customer appointments.
• Process customer requests, including medication refills and document requests.
• Assist with general customer inquiries and provide accurate information.
• Perform data entry and other administrative tasks as needed.
• Maintain a high level of customer service and professionalism.

Skills

Bilingual English/Spanish

Chavacano acceptable

Inbound calls

Data entry

Microsoft Excel

Typing speed

Multitasking

Communication

Tools

Microsoft Excel

Job description

We are looking for a Bilingual Spanish Customer Support Agent to join our team. The role involves handling inbound calls, scheduling appointments, and assisting customers with various requests such as medication refills, document requests, and general inquiries.

Key Responsibilities

• Handle inbound customer calls professionally and efficiently.

• Schedule and manage customer appointments.

• Process customer requests, including medication refills and document requests.

• Assist with general customer inquiries and provide accurate information.

• Perform data entry and other administrative tasks as needed.

• Maintain a high level of customer service and professionalism.

Qualifications

• Fluent in English and Spanish; Chavacano proficiency is also acceptable.

• At least 6 months of customer service experience.

• Good typing and computer skills.

• Proficient in Microsoft Excel.

• Strong multitasking and organizational skills.

• Proactive, customer-focused, and solution-oriented.

• Ability to work effectively under pressure.

• Good verbal and written communication skills.