Spanish Bilingual CSR

Clu Forwarding Services; Rizal; On-site; PHP 180,000 - 240,000; Full time

Job summary

Clu Forwarding Services is seeking a customer service representative to handle inquiries in English and Spanish, provide product information, track orders, and resolve issues. You will document interactions in the CRM and work with a team to improve service processes.

The role requires at least 1 year in customer service, a high school diploma or equivalent, and a friendly, problem-solving mindset with the ability to work flexible hours, including evenings and weekends.

Qualifications

• Bilingual in English and Spanish, excellent communication skills.
• 1 year of experience in customer service.
• Friendly demeanor and strong problem-solving skills.
• Ability to work in a team.
• Flexible hours including evenings and weekends.

Responsibilities

• Handle customer inquiries in English and Spanish efficiently.
• Assist customers with product information, order tracking, and issue resolution.
• Provide exceptional service to boost satisfaction and loyalty.
• Document interactions in the CRM system.
• Collaborate with team members to improve service processes.

Skills

Bilingual EN/ES

Excellent communication

Education

High school diploma or equivalent

Job description

Description

• Handle customer inquiries in both English and Spanish efficiently.
• Assist customers with product information, order tracking, and issue resolution.
• Provide exceptional service to enhance customer satisfaction and loyalty.
• Document customer interactions and feedback in the CRM system.
• Collaborate with team members to improve service processes.

Requirements

• Educational Qualifications: High school diploma or equivalent required.
• Experience Level: 1 year of experience in customer service.
• Skills and Competencies: Bilingual in English and Spanish, excellent communication skills.
• Qualities and Traits: Friendly demeanor, problem-solving skills, ability to work in a team.
• Working Conditions: Must be available to work flexible hours, including evenings and weekends.