Spanish Bilingual Service Desk Analyst | IT Helpdesk Support

Private Advertiser; Quezon City; Hybrid; PHP 223,000 - 357,000; Full time

Job summary

Private Advertiser seeks a bilingual technical support professional to assist a global retail workforce, resolving technical issues for Spanish- and English-speaking users via phone, email, and chat.

Ideal candidates have at least 6 months in IT helpdesk or related roles, 2 years of college or senior high school, and willingness to work a hybrid schedule in Quezon City.

Qualifications

• Completed at least 2 years in college or a Senior High School graduate.
• Minimum of 6 months Technical Support, Service Desk, IT Helpdesk, Desktop Support, or IT Service Management experience
• Strong verbal and written communication skills in Spanish and English.
• Experience troubleshooting software, hardware, user access, or IT-related issues.
• Willing to work on a hybrid setup in Quezon City and on a shifting schedule.

Responsibilities

• Provide technical support to Spanish-speaking and English-speaking users via phone, email, and chat.
• Troubleshoot hardware, software, system access, password, and application-related issues.
• Diagnose technical concerns, identify root causes, and deliver timely resolutions.
• Document and manage incidents in accordance with established processes and SLAs.
• Escalate complex technical concerns to appropriate support teams and track them through resolution.
• Maintain high levels of customer satisfaction while meeting quality and productivity metrics.

Skills

Spanish

English

Communication skills

Education

2 years in college

Senior High School graduate

Job description

Provide Bilingual Technical Support to a Global Retail Workforce

Join a global support team and use your Spanish and English language skills to help users resolve technical issues, restore productivity, and deliver a seamless support experience. If you have a background in Service Desk, IT Helpdesk, Technical Support, or Desktop Support, this is your opportunity to grow your career in a fast-paced international environment.

Key Responsibilities

• Provide technical support to Spanish-speaking and English-speaking users via phone, email, and chat.

• Troubleshoot hardware, software, system access, password, and application-related issues.

• Diagnose technical concerns, identify root causes, and deliver timely resolutions.

• Document and manage incidents in accordance with established processes and SLAs.

• Escalate complex technical concerns to appropriate support teams and track them through resolution.

• Maintain high levels of customer satisfaction while meeting quality and productivity metrics.

Qualifications

• Completed at least 2 years in college or a Senior High School graduate.

• Minimum of 6 months Technical Support, Service Desk, IT Helpdesk, Desktop Support, or IT Service Management experience.

• Strong verbal and written communication skills in Spanish and English.

• Experience troubleshooting software, hardware, user access, or IT-related issues.

• Willing to work on a hybrid setup in Quezon City and on a shifting schedule.

Why Join Us?

• Exposure to global retail and technology support operations

• Continuous learning and career development opportunities

• Collaborative and inclusive work environment

• Competitive compensation and comprehensive benefits package

• Opportunity to work with international teams and cutting-edge technologies
  

Unlock new opportunities and build a rewarding career with a global organization.