Service Desk Analyst - Spanish Bilingual | Retail Support

Cognizant Technology Solutions Philippines Inc.; Quezon City; Hybrid; PHP 301,000 - 469,000; Full time

Benefits offered by this job

HMO from Day 1

Retirement benefits

Competitive compensation

Job summary

Cognizant Technology Solutions Philippines Inc. is hiring for a bilingual Spanish-speaking Technical Support specialist.

You will assist international customers via phone, email and chat, troubleshoot issues, and ensure prompt resolution while upholding service standards. The role requires at least 2 years of college or a senior high school diploma, 6 months of tech support experience, and strong Spanish and English communication.

Qualifications

• Completed at least 2 years in college or a Senior High School graduate.
• Minimum of 6 months Technical Support or Service Desk experience.
• Strong verbal and written communication skills in Spanish and English.
• Experience troubleshooting software, hardware, system access, or IT-related concerns.

Responsibilities

• Provide technical support to Spanish-speaking and English-speaking customers via phone, email, and chat.
• Troubleshoot hardware, software, system access, and application-related issues while delivering excellent customer service.
• Diagnose technical concerns, identify root causes, and provide effective resolutions in a timely manner.
• Document, track, and manage incidents accurately in accordance with established processes and service level agreements (SLAs).
• Escalate complex technical issues to appropriate support teams and follow through until resolution.
• Maintain high levels of customer satisfaction while meeting quality, productivity, and performance metrics.

Skills

Spanish

English

Technical Support

Service Desk

Education

2 years college

Senior High School graduate

Job description

Empower Global Customers with Your Spanish Language Skills and Technical Expertise

At Cognizant, you'll support global customers, solve complex technical issues, and grow your career with one of the world's leading professional services companies. If you're fluent in Spanish and English and have experience in Technical Support, Service Desk, or IT Helpdesk, this is your opportunity to join a dynamic team serving international clients.

Key Responsibilities

• Provide technical support to Spanish-speaking and English-speaking customers via phone, email, and chat.

• Troubleshoot hardware, software, system access, and application-related issues while delivering excellent customer service.

• Diagnose technical concerns, identify root causes, and provide effective resolutions in a timely manner.

• Document, track, and manage incidents accurately in accordance with established processes and service level agreements (SLAs).

• Escalate complex technical issues to appropriate support teams and follow through until resolution.

• Maintain high levels of customer satisfaction while meeting quality, productivity, and performance metrics.

Qualifications

• Completed at least 2 years in college or a Senior High School graduate.

• Minimum of 6 months Technical Support or Service Desk experience.

• Strong verbal and written communication skills in Spanish and English.

• Experience troubleshooting software, hardware, system access, or IT-related concerns.

• Willing to work on a hybrid setup at Giga Tower, Quezon City and on shifting schedules.
  

Why Join Us?

• Career Growth – Access learning programs, certifications, and advancement opportunities.

• Great Benefits – Enjoy HMO from Day 1, retirement benefits, and competitive compensation.

• Global Exposure – Work with leading global clients and innovative teams.

• Supportive Culture – Thrive in an inclusive environment that values collaboration and well-being.

Qualified hires may get a chance to win an iPhone 18 Pro Max through our FIRST WIN Promo.

Terms and conditions apply. *

Take the next step in your career and grow with Cognizant.