Spanish Customer Experience Specialist | Rider Support

Private Advertiser; Taguig; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

HMO benefits

Job summary

Private Advertiser is seeking a bilingual Customer Support Specialist fluent in Spanish and English to join our global team at McKinley Hill, Taguig. You will handle inquiries via phone, email, and chat, and help customers resolve issues with professionalism.

The role emphasizes accurate documentation, collaboration with internal teams, and meeting quality and satisfaction targets in a fast-paced environment. Onsite shift-based schedule; pre-employment requirements apply.

Qualifications

• Fluent in both Spanish and English, written and spoken.
• Completed at least 2 years of college.
• At least 1 year of BPO or customer service experience preferred.
• Willing to work onsite in McKinley Hill, Taguig on a rotating shift.
• Pre-employment requirements ready.

Responsibilities

• Provide customer support through phone, email, and chat channels.
• Assist with account inquiries, service requests, and issue resolution while delivering a positive customer experience.
• Accurately document customer interactions and maintain customer records.
• Collaborate with internal teams to ensure timely and effective issue resolution.
• Meet quality, productivity, and customer satisfaction goals in a fast-paced environment.

Skills

Spanish language

English language

Communication skills

Customer service

Education

2 years college

Job description

Support Customers Across Languages and Create Meaningful Experiences

Join a global team delivering exceptional customer support to Spanish-speaking and English-speaking customers. If you're fluent in Spanish and English and enjoy helping people solve problems, this is an opportunity to grow your career in a dynamic, customer-focused environment.

Job Summary

• Provide customer support through phone, email, and chat channels.

• Assist with account inquiries, service requests, and issue resolution while delivering a positive customer experience.

• Accurately document customer interactions and maintain customer records.

• Collaborate with internal teams to ensure timely and effective issue resolution.

• Meet quality, productivity, and customer satisfaction goals in a fast-paced environment.

Qualifications

• Proficient in written and spoken Spanish and English.

• Completed at least 2 years of college.

• At least 1 year of BPO, customer service, or contact center experience is preferred.

• Willing to work onsite in McKinley Hill, Taguig on a shifting schedule.

• Must have readily available pre-employment requirements.

Why Join Us?

• Career growth and professional development opportunities

• Competitive compensation and HMO benefits

• Supportive, collaborative, and inclusive work environment

• Exposure to global customers and international operations

• Continuous learning and skills development