Service Desk Analyst - Spanish Bilingual | Retail Support

Cognizant Technology Solutions Corporation; Quezon City; Hybrid; PHP 279,000 - 402,000; Full time

Job summary

Cognizant Philippines is hiring for a Spanish-English Technical Support role. You will assist Spanish-speaking and English-speaking customers via phone, email, and chat, and troubleshoot hardware, software, and access issues while delivering excellent service.

The ideal candidate has at least 2 years of college or a Senior High School diploma, 6 months of Technical Support or Service Desk experience, and strong verbal and written communication in Spanish and English.

Qualifications

• 2 years in college or Senior High School graduate required.
• 6 months of Technical Support or Service Desk experience required.
• Fluency in Spanish and English is essential.
• Willing to work in a hybrid setup at Giga Tower, Quezon City.

Responsibilities

• Provide technical support to Spanish- and English-speaking customers via phone, email, and chat.
• Troubleshoot hardware, software, system access, and application-related issues while maintaining quality service.
• Diagnose technical issues, identify root causes, and provide timely resolutions.
• Document, track, and manage incidents per SLAs and processes.
• Escalate complex issues to appropriate teams and follow through to resolution.

Skills

Spanish language

English language

Customer service

Education

2 years college or Senior High School graduate

Job description

Empower Global Customers with Your Spanish Language Skills and Technical Expertise

At Cognizant, you'll support global customers, solve complex technical issues, and grow your career with one of the world's leading professional services companies. If you're fluent in Spanish and English and have experience in Technical Support, Service Desk, or IT Helpdesk, this is your opportunity to join a dynamic team serving international clients.

Key Responsibilities

• Provide technical support to Spanish-speaking and English-speaking customers via phone, email, and chat.
• Troubleshoot hardware, software, system access, and application-related issues while delivering excellent customer service.
• Diagnose technical concerns, identify root causes, and provide effective resolutions in a timely manner.
• Document, track, and manage incidents accurately in accordance with established processes and service level agreements (SLAs).
• Escalate complex technical issues to appropriate support teams and follow through until resolution.
• Maintain high levels of customer satisfaction while meeting quality, productivity, and performance metrics.

Qualifications

• Completed at least 2 years in college or a Senior High School graduate.
• Minimum of 6 months Technical Support or Service Desk experience.
• Strong verbal and written communication skills in Spanish and English.
• Experience troubleshooting software, hardware, system access, or IT-related concerns.
• Willing to work on a hybrid setup at Giga Tower, Quezon City and on shifting schedules.

Why Join Us?

• Career Growth – Access learning programs, certifications, and advancement opportunities.
• Great Benefits – Enjoy HMO from Day 1, retirement benefits, and competitive compensation.
• Global Exposure – Work with leading global clients and innovative teams.
• Supportive Culture – Thrive in an inclusive environment that values collaboration and well-being.

Take the next step in your career and grow with Cognizant.