Spanish Bilingual Operations Manager – Mortgage & CX

E-Solutions IT Services; Philippines; On-site; PHP 558,000 - 893,000; Full time

Benefits offered by this job

HMO

Commission

Job summary

E-Solutions IT Services in Quezon City, Philippines, is seeking a Spanish bilingual Assistant Manager – Operations to lead a diverse English and Spanish-speaking team in a fast-paced BPO environment.

The role oversees mortgage products, servicing, and collections, ensuring compliance with client policies, regulations, and investor requirements. Strong leadership, communication, and process-improvement skills are essential for success.

Qualifications

• 3 years as a Spanish Bilingual Supervisor within BPO.
• 3 years of customer service experience.
• Financial services or mortgage experience is an advantage but not required.
• Strong verbal and written communication in English and Spanish.
• Proven people management, coaching, and performance management.
• Experience engaging with clients and stakeholders professionally.
• Strong problem-solving, decision-making and organizational skills.
• Ability to analyze operational challenges and propose improvements.

Responsibilities

• Lead, coach, and manage a team of Spanish and English bilingual associates to meet goals.
• Oversee customer engagement related to mortgage products, servicing, and collections.
• Ensure compliance with client policies, regulations, and investor requirements.
• Serve as SME for mortgage products, services, and processes.
• Monitor performance and identify productivity and customer experience improvements.
• Collaborate with support functions to strengthen training based on needs.
• Identify process gaps, recommend solutions, and implement improvements.
• Participate in stakeholder meetings and provide performance updates and recommendations.
• Support initiatives to improve business processes and service delivery.
• Coordinate with internal teams to ensure seamless day-to-day operations.
• Maintain a customer-focused and compliance-driven approach.

Skills

Spanish bilingual

People management

Customer service

English language

Education

Bachelor's degree

Job description

E-Solutions IT Services in Quezon City, Philippines, is seeking a Spanish bilingual Assistant Manager – Operations to lead a diverse English and Spanish-speaking team in a fast-paced BPO environment.

The role oversees mortgage products, servicing, and collections, ensuring compliance with client policies, regulations, and investor requirements. Strong leadership, communication, and process-improvement skills are essential for success.