Spanish Bilingual Specialist (QC) - Only Spanish speaker

Gratitude Philippines; Quezon City; On-site; PHP 1,015,560 - 1,216,440; Full time

Job summary

A leading financial services provider is seeking a Spanish Bilingual Specialist in Quezon City to join a Pioneer Team in the Banking & Finance sector. The position involves engaging customers in both Spanish and English, handling mortgage-related inquiries, and collaborating with internal teams to solve complex issues. Candidates should have a minimum of 2 years of BPO experience in bilingual support and possess strong communication skills. Competitive salary of up to 100,000 PHP based on experience. Flexible schedule required.

Qualifications

• Minimum 2+ years of voice experience in bilingual support is required.
• Familiarity with mortgage products, loan terminology, or the home buying process is a major advantage.

Responsibilities

• Engage with customers via voice channels in both Spanish and English to resolve inquiries regarding mortgage products.
• Assist customers in navigating online platforms and payments.
• Collaborate with internal teams to resolve complex issues.

Skills

Strong verbal/written communication in Spanish and English

Proficiency in MS Office

Experience in bilingual support

Education

High School Graduate / Grade 12

Tools

CRM software

Job description

Job Opportunity: Spanish Bilingual Specialist (Pioneer Account)

Location: Bridgetowne Blvd, Quezon City

Salary: Up to 100,000 PHP (Based on experience)

Campaign: Banking & Finance (Mortgage Focus)

We are building a Pioneer Team for a leading Banking and Finance account. We are looking for 5 highly skilled bilingual professionals to handle mortgage-related inquiries.

Non-Negotiable Requirements

• Citizenship: Open to Filipino/Non-Native applicants only.
• Experience: Must have at least 2 years of BPO experience specifically in Spanish Bilingual support.

Core Responsibilities

• Bilingual Support: Engage with customers via voice channels in both Spanish and English to resolve inquiries regarding mortgage products, interest rates, and loan terms.
• Guidance & Education: Assist customers in navigating online platforms, account setup, and payments while providing accurate information to help them make informed decisions.
• Problem Solving: Collaborate with internal teams to resolve complex issues and handle challenging situations with empathy and professionalism.
• Sales & Compliance: Identify cross-selling opportunities for additional services while maintaining strict compliance with industry regulations.
• Documentation: Maintain accurate records of all interactions using the company CRM.

Qualifications

• Education: High School Graduate / Grade 12 (Any field).
• Experience: Minimum 2+ years of voice experience in bilingual support (Required).
• Skills: Strong verbal/written communication in Spanish and English.
• Tech Stack: Proficiency in MS Office and CRM software.
• Schedule: Flexible to work shifting schedules, including evenings, weekends, and holidays.
• Preferred: Familiarity with mortgage products, loan terminology, or the home buying process is a major advantage.

Hiring Process

1. Initial Interview
2. Operations Interview
3. Final Interview