Spanish Bilingual Specialist (QC) - Only Spanish speaker

Recruitify_HR; Quezon City; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

Recruitify_HR is seeking a Spanish bilingual specialist for a pioneer banking account in Quezon City. You will handle mortgage-related inquiries in Spanish and English and guide customers through online platforms, payments, and account setup.

This role requires at least 2 years of bilingual BPO experience, strong communication skills, and flexibility to work shifting schedules. Familiarity with mortgage terminology is a plus, and CRM proficiency is expected.

Qualifications

• Minimum 2 years of voice experience in bilingual Spanish support.
• Must be fluent in Spanish and English, both verbal and written.
• Experience with mortgage products or home buying process is a plus.
• Proficient in MS Office and CRM software.
• Flexible to work shifting schedules, including evenings, weekends, and holidays.

Responsibilities

• Handle mortgage-related inquiries via voice channels in Spanish and English.
• Guide customers through online platforms, account setup, and payments.
• Collaborate with internal teams to resolve issues professionally.
• Identify cross-selling opportunities while ensuring regulatory compliance.
• Maintain accurate interaction records in the CRM.

Skills

Spanish–English bilingual

Verbal communication

Written communication

Education

High School Diploma

Tools

MS Office

CRM software

Job description

Job Opportunity: Spanish Bilingual Specialist (Pioneer Account)

Location: Bridgetowne Blvd, Quezon City

Salary: Up to 100,000 PHP (Based on experience)

Campaign: Banking & Finance (Mortgage Focus)

We are building a Pioneer Team for a leading Banking and Finance account. We are looking for 5 highly skilled bilingual professionals to handle mortgage-related inquiries.

Non-Negotiable Requirements

• Citizenship: Open to Filipino/Non-Native applicants only.
• Experience: Must have at least 2 years of BPO experience specifically in Spanish Bilingual support.

Core Responsibilities

• Bilingual Support: Engage with customers via voice channels in both Spanish and English to resolve inquiries regarding mortgage products, interest rates, and loan terms.
• Guidance & Education: Assist customers in navigating online platforms, account setup, and payments while providing accurate information to help them make informed decisions.
• Problem Solving: Collaborate with internal teams to resolve complex issues and handle challenging situations with empathy and professionalism.
• Sales & Compliance: Identify cross-selling opportunities for additional services while maintaining strict compliance with industry regulations.
• Documentation: Maintain accurate records of all interactions using the company CRM.

Qualifications

• Education: High School Graduate / Grade 12 (Any field).
• Experience: Minimum 2+ years of voice experience in bilingual support (Required).
• Skills: Strong verbal/written communication in Spanish and English.
• Tech Stack: Proficiency in MS Office and CRM software.
• Schedule: Flexible to work shifting schedules, including evenings, weekends, and holidays.
• Preferred: Familiarity with mortgage products, loan terminology, or the home buying process is a major advantage.

Hiring Process

• Initial Interview
• Operations Interview
• Final Interview