Spanish Bilingual HR Operations Associate | Makati

Concentrix Philippines; Makati; On-site; PHP 240,000 - 420,000; Full time

Job summary

Concentrix Philippines invites you to join its HR Operations team in Makati. You will provide first-level HR support across inquiries, requests and transactions via phone, email and ticketing systems.

The role is suitable for candidates with Shared Services or HR BPO experience who are passionate about delivering excellent employee support. A Bachelor's degree and strong English communications are required, with Spanish and English proficiency noted.

Qualifications

• 6 months+ in Shared Services or HR BPO
• HR-related experience preferred
• Bachelor's degree in Business, HR, or Psychology preferred
• Excellent English communication (written and verbal)
• Proficient in Spanish and English

Responsibilities

• Provide first-level HR support and resolution to employee inquiries
• Handle HR-related requests via phone, email, and ticketing systems
• Ensure timely and accurate case documentation
• Deliver excellent customer service while meeting quality standards

Skills

Shared Services experience

HR BPO

Customer service

Education

Bachelor's degree

Job description

Join our growing HR Operations team and play a key role in delivering exceptional employee support and service across various HR functions. We are looking for experienced HR professionals and shared services specialists for multiple openings.

Job Summary:

Provide first-level HR support by assisting employees with HR-related inquiries, requests, and transactions through phone, email, and ticketing systems. Ideal for candidates with Shared Services, HR BPO, or customer service experience who are passionate about delivering excellent employee support.

Qualifications:

• At least 6 months of Shared Services or HR BPO experience
• Any HR-related experience is preferred
• Bachelor's degree required; preference for Business, HR, or Psychology graduates
• Excellent English communication skills (written and verbal)
• Proficient in Spanish and English

Key Responsibilities:

• Provide first-level HR support and resolution to employee inquiries
• Handle HR-related requests via phone, email, and ticketing systems
• Ensure timely and accurate case documentation
• Deliver excellent customer service while meeting quality standards