HR Shared Services Representative (BPO CSR role)

Conduent; Pasay; Hybrid; PHP 279.000 - 446.000; Vollzeit

Zusammenfassung

Conduent, Inc. in Pasay City, Metro Manila is seeking an HR Solutions Services Associate III to deliver workforce administration and HR operational support across the employee lifecycle.

The role handles employee records, HR transactions, onboarding and offboarding activities, and data accuracy, ensuring compliant service delivery for clients and the company. The Associate may serve as SME, guide HR Operations teams, manage escalations, drive process improvements, and collaborate with internal

Qualifikationen

• 1-2 years in BPO/HR Shared Services or offshore HR
• Customer service or client management experience is a plus
• Experience with HRIS like EC/SuccessFactors, SAP, SNOW, HRX, SharePoint is advantageous but not required
• Excellent command of English
• Senior High/2nd year college or Bachelor's in HR/Business/Management or related field is an advantage

Aufgaben

• Deliver workforce administration and HR operational support across the employee lifecycle.
• Manage employee records and HR transactions with data accuracy.
• Oversee onboarding and offboarding activities, ensuring compliant service delivery.
• Act as SME as needed, guide HR Operations teams, handle escalations and complex transactions.
• Drive process improvements and collaborate with internal and client stakeholders.

Kenntnisse

English proficiency

Customer service

HR operations

Onboarding/offboarding

Ausbildung

Senior High/2nd year college or bachelor's degree in HR/Business/Management

Tools

Employee Central/SuccessFactors

SAP

SNOW

HRX

SharePoint

Jobbeschreibung

Job Summary:

The HR Solutions Services Associate is responsible for delivering workforce administration and HR operational support across the employee lifecycle. This role manages employee records, HR transactions, onboarding and offboarding activities, and data accuracy while ensuring timely, efficient, and compliant service delivery in accordance with client, company, and regulatory requirements. Depending on the level of responsibility, the Associate may serve as a subject matter expert (SME), provide guidance to HR Operations teams, handle complex transactions and escalations, drive process improvements, and collaborate with internal and client stakeholders to support operational excellence.

AVAILABLE JOB OPENINGS:

• – HR SOLUTIONS SERVICES ASSOCIATE III - Executes and manages HR operational processes.

Qualifications:

• 1-2 years of working experience in BPO, Human Resource Offshore, or HR Shared Services environment.
• Working experience as in a customer service related or client management is a plus.
• Experience working with HRIS platforms such as Employee Central/ SuccessFactors, SAP, SNOW, HRX, SharePoint or other similar tools is an advantage but not required.
• Excellent command in English language.
• Attained at least Senior High grad / 2nd year college (old curriculum), or completed Bachelor's degree in Human Resources, Business Administration, Management, or a related field is an advantage.

Work location: Pasay City, Metro Manila (Onsite/Hybrid)