HR Associate

Support Services Group; Mandaluyong; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Competitive compensation package

Professional development and career成长

Inclusive workplace culture

Job summary

Support Services Group is seeking an HR Associate committed to fostering a positive workplace culture and ensuring employee satisfaction. You will be involved in employee engagement, performance, and well-being initiatives across the organization.

You will assist in discipline, movement processes, records management, policy compliance, and related administrative tasks, reporting to Mandaluyong with shifting schedules as needed.

Qualifications

• Bachelor of Science in Human Resources Management or Psychology (or equivalent).
• Internship in HR/BPO recruitment is a plus.
• Willing to report in Mandaluyong and adapt to shifting schedules.
• Strong communication and attention to detail.

Responsibilities

• Conduct employee satisfaction surveys and exit interviews to gather insights.
• Assist in employee discipline and provide coaching to maintain a fair workplace.
• Plan and execute engagement initiatives focused on motivation and retention.
• Stay updated on HR policies and labor standards and ensure compliance.
• Support Employee Movement processes, including evaluation notifications and relevant documentation.
• Maintain records for employee movement and benefits with accuracy.
• Ensure compliance with company policies and code of conduct across attendance, behavior, and performance.

Skills

Verbal and written communication

Attention to detail

Interpersonal skills

Multitasking

Adaptability

Education

Bachelor of Science in Human Resources Management

Bachelor of Science in Psychology

Tools

MS Office

Job description

We are looking for an HR Associate who is passionate about fostering a positive workplace culture and ensuring employee satisfaction. If you are ready to significantly impact employee engagement, performance, and well-being, this is the opportunity you've been waiting for!

What You Will Do:

• Actively participate in conducting employee satisfaction surveys and exit interviews to gain insights into areas that require improvement or resolution.
• Provide valuable assistance in the employee discipline process, offering coaching and support to foster a fair working environment.
• Assist in planning and executing employee engagement initiatives focused on motivation and retention strategies.
• Stay abreast of HR policies and labor standards, ensuring a thorough understanding and monitoring their implementation within the organization.
• Assist in the the Employee Movement Process, including evaluation notifications, preparation of due for regularization, promotion, or transfer.
• Check, validate, and meticulously manage records and documents related to employee movement and benefits, ensuring accuracy and compliance.
• Ensure and monitor strict compliance with company policies, guidelines, and the code of conduct, covering aspects such as attendance, behavior, and performance.

About You:

• A graduate of Bachelor of Science in Human Resources Management, Bachelor of Science in Psychology or equivalent.
• Internship in a similar role within the BPO Industry or a recruitment firm is an advantage.
• Willing to report in Mandaluyong and amenable to shifting schedule.
• Demonstrates excellent verbal and written communication skills, ensuring clear and effective interaction within the organizational context.
• Exhibits a high level of attention to detail and possesses strong analytical skills.
• Displays competence in building and effectively managing interpersonal relationships at all levels.
• Holds functional competency with a comprehensive knowledge of MS Office programs.
• Familiarity with administration workstreams, exhibiting an understanding of and capability in managing various administrative processes within the organizational framework.
• Demonstrates the ability to multitask and adapt to a fast-paced environment, showcasing resilience and flexibility in handling diverse responsibilities.

Perks that Await You:

• Competitive compensation package! #BetterwithSSG
• Opportunities for professional development and career growth.
• Join a vibrant and inclusive workplace culture.

Be part of a team that values excellence, engagement, and compliance. Your journey to elevating HR practices begins here!

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.