HR Services Associate

Manpower Outsourcing Services, Inc.; Makati; Hybrid; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Hybrid work arrangement

Mobile allowance

HMO coverage up to PHP 220,000

Life Insurance

15 Vacation Leaves (pro-rated)

15 Sick Leaves (pro-rated)

Job summary

Manpower Outsourcing Services, Inc. is seeking an HR Services Associate to deliver excellent customer support and maintain accurate employee data across HR systems for global programs.

You will handle routine HR transactions, ensure compliance, and support onboarding and data changes while collaborating with international stakeholders in a fast-paced shared services environment.

Qualifications

• Bachelor's degree in any field.
• 1–5 years of experience in Operations, Customer Support, HR, or a customer-facing role.
• 1–2 years in HR Case Management or Case Triaging using ServiceNow, Siebel, Microsoft Dynamics CRM.
• 3–4 years in HR Data Management using Workday, SAP HR, SuccessFactors Employee Central.

Responsibilities

• Respond to employee and manager inquiries using established HR policies and processes.
• Perform routine HR transactions and provide timely resolution to HR-related concerns.
• Deliver excellent customer service through various support channels.
• Maintain employee, contingent worker, and position records in HR systems.
• Process employee data changes, transfers, onboarding activities, and other HR transactions.
• Ensure data accuracy, integrity, confidentiality, and compliance with company policies.
• Monitor individual performance metrics and service targets.
• Identify opportunities for process improvements and operational efficiency.
• Adhere to established HR procedures and service-level agreements.
• Review employee-related documents and reports for completeness and accuracy.
• Update standard operating procedures, knowledge articles, and process documentation.
• Ensure compliance with HR policies, legal requirements, and data privacy standards.

Skills

HR Operations and Shared Services

HRIS / HCM Systems

Data Entry and Data Management

Data Integrity and Compliance

Customer Service

Problem Solving and AnalyticalThinking

Process Improvement

Documentation Management

KPI Management

Troubleshooting

Effective Communication

Education

Bachelor's Degree

Tools

ServiceNow

Siebel

Microsoft Dynamics CRM

Workday

SAP HR

SuccessFactors

Job description

About the Role

The HR Services Center of Excellence provides operational and support services for Microsoft HR programs globally. Key areas of focus include customer support, HR operations, onboarding, leave administration, HR data management, staffing support, learning and development, business process optimization, and HR technology solutions.

As an HR Services Associate, you will play a vital role in delivering excellent customer service, maintaining accurate employee data, supporting HR processes, and ensuring operational compliance. This role is ideal for candidates with HR shared services experience and exposure to HR systems supporting global organizations.

Key Responsibilities

HR Customer Support

• Respond to employee and manager inquiries using established HR policies and processes.

• Perform routine HR transactions and provide timely resolution to HR-related concerns.

• Deliver excellent customer service through various support channels.

Data Management

• Maintain employee, contingent worker, and position records in HR systems.

• Process employee data changes, transfers, onboarding activities, and other HR transactions.

• Ensure data accuracy, integrity, confidentiality, and compliance with company policies.

Process Management

• Monitor individual performance metrics and service targets.

• Identify opportunities for process improvements and operational efficiency.

• Adhere to established HR procedures and service-level agreements.

Documentation and Compliance

• Review employee-related documents and reports for completeness and accuracy.

• Update standard operating procedures, knowledge articles, and process documentation.

• Ensure compliance with HR policies, legal requirements, and data privacy standards.

Qualifications

Education

• Bachelor's Degree in any field.

Experience

• 1-5 years of experience in Operations, Customer Support, Human Resources, or a customer-facing role.

• 1-2 years of HR Case Management or Case Triaging experience using: ServiceNow, Siebel, Microsoft Dynamics CRM

• 3-4 years of HR Data Management experience using: Workday, SAP HR, SuccessFactors Employee Central

Preferred Experience

• HR Shared Services environment.

• Experience processing:

• Employee data changes

• Transfers

• Onboarding transactions

• HR system updates

• Experience supporting global or multinational organizations.

• Exposure to international stakeholders and global HR operations.

• Hands-on transaction processing experience rather than pure HR query management.

• Experience with HRIS, HCM, Workday, or SuccessFactors platforms.

Required Skills

• HR Operations and Shared Services

• HRIS / HCM Systems

• Data Entry and Data Management

• Data Integrity and Compliance

• Customer Service

• Problem Solving and Analytical Thinking

• Process Improvement

• Documentation Management

• KPI Management

• Troubleshooting

• Effective Communication

Compensation & Benefits

• Competitive salary package

• PHP 1,000 taxable monthly mobile allowance

• HMO coverage up to PHP 220,000 Maximum Benefit Limit

• Life Insurance

• 15 Vacation Leaves (pro-rated)

• 15 Sick Leaves (pro-rated)

• Up to 5 unused sick leaves convertible to cash upon contract anniversary

• Hybrid work arrangement

Preferred Candidate Profile

We highly encourage applications from candidates who:

• Have experience working with multinational or global organizations.

• Have supported international markets and diverse cultures.

• Demonstrate adaptability and resilience in changing environments.

• Possess strong attention to detail and customer service orientation.

• Thrive in fast-paced operational settings.