Customer Service Representative - Spanish Bilingual.

Recruitify_HR; Pasay; Hybrid; PHP 223,000 - 446,000; Full time

Job summary

Recruitify_HR is seeking a Spanish-speaking customer service professional in the Philippines, Metro Manila. The role focuses on delivering exceptional service to Spanish-speaking clients across phone, email, and chat channels.

The ideal candidate has 3-5 years of customer service experience, fluency in Spanish and English, and strong communication skills. Office-based with occasional remote work opportunities. Join a fast-paced team dedicated to customer satisfaction.

Qualifications

• Diploma in a relevant field or equivalent experience.
• 3-5 years of experience in a customer service role.
• Proficiency in Spanish and English, strong communication skills.
• Empathetic, patient, and able to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat.
• Handle inquiries and resolve issues through phone, email, and chat.
• Maintain accurate records of customer interactions and transactions.
• Educate customers on products and services to enhance their experience.
• Collaborate with team members to improve support processes and customer satisfaction.

Skills

Spanish language

English language

Communication skills

Education

Diploma in a relevant field

Job description

• Provide exceptional customer service to Spanish-speaking clients.


• Handle inquiries and resolve issues through phone, email, and chat.


• Maintain accurate records of customer interactions and transactions.


• Educate customers on products and services to enhance their experience.


• Collaborate with team members to improve support processes and customer satisfaction.

Description

• Provide exceptional customer service to Spanish-speaking clients.


• Handle inquiries and resolve issues through phone, email, and chat.


• Maintain accurate records of customer interactions and transactions.


• Educate customers on products and services to enhance their experience.


• Collaborate with team members to improve support processes and customer satisfaction.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience.


• Experience Level: 3-5 years of experience in a customer service role.


• Skills and Competencies: Proficiency in Spanish and English, strong communication skills.


• Qualities and Traits: Empathetic, patient, and able to work in a fast‑paced environment.


• Working Conditions: Mainly office-based with occasional remote work opportunities.