Customer Service Representative - Spanish Bilingual.

Recruitify_HR; Taguig; Hybrid; PHP 335,000 - 469,000; Full time

Job summary

Recruitify_HR in Taguig, Philippines is seeking a Spanish-speaking customer service specialist to join our team. You will handle inquiries by phone, email, and chat, deliver exceptional service, and educate customers on products to enhance their experience.

Successfully candidates will have 3–5 years in customer service, Diploma in a relevant field, and fluent Spanish and English with strong communication. Office-based with occasional remote work, collaborating with colleagues to improve support

Qualifications

• Diploma in a relevant field or equivalent experience.
• 3–5 years of experience in a customer service role.
• Fluent in Spanish and English with strong communication skills.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients.
• Handle inquiries and resolve issues through phone, email, and chat.
• Maintain accurate records of customer interactions and transactions.
• Educate customers on products and services to enhance their experience.
• Collaborate with team members to improve support processes and customer satisfaction.

Skills

Spanish proficiency

English proficiency

Strong communication

Education

Diploma in a relevant field

Job description

• Provide exceptional customer service to Spanish-speaking clients.


• Handle inquiries and resolve issues through phone, email, and chat.


• Maintain accurate records of customer interactions and transactions.


• Educate customers on products and services to enhance their experience.


• Collaborate with team members to improve support processes and customer satisfaction.

Description

• Provide exceptional customer service to Spanish-speaking clients.


• Handle inquiries and resolve issues through phone, email, and chat.


• Maintain accurate records of customer interactions and transactions.


• Educate customers on products and services to enhance their experience.


• Collaborate with team members to improve support processes and customer satisfaction.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience.


• Experience Level: 3-5 years of experience in a customer service role.


• Skills and Competencies: Proficiency in Spanish and English, strong communication skills.


• Qualities and Traits: Empathetic, patient, and able to work in a fast‑paced environment.


• Working Conditions: Mainly office-based with occasional remote work opportunities.