Spanish Bilingual Customer Service Representative. 100K Salary.

Recruitify_HR; Makati; On-site; PHP 502,000 - 670,000; Full time

Job summary

Recruitify_HR in Makati seeks an experienced bilingual customer service professional to support Spanish-speaking clients from our office. You will handle inquiries via phone, email, and chat, delivering exceptional service.

The role requires 5–8 years in customer service, fluency in Spanish and English, and comfort using customer service software. You will resolve inquiries, process orders, manage billing, and maintain records while collaborating with teammates to improve service.

Qualifications

• Fluency in Spanish and English required.
• Minimum 5–8 years of customer service experience.
• Proficient with customer service software.
• Empathetic, patient and customer-centric mindset.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and effective manner.
• Assist with product information, order processing, and billing inquiries.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.

Skills

Fluency in Spanish

Fluency in English

Customer service software proficiency

Education

High School Diploma or equivalent

Tools

Customer Service Software

Job description

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and effective manner.
• Assist with product information, order processing, and billing inquiries.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.

Description

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and effective manner.
• Assist with product information, order processing, and billing inquiries.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

• Educational Qualifications:High School Diploma or equivalent
• Experience Level:5–8 years
• Skills and Competencies:Fluency in Spanish and English, excellent communication skills, strong problem-solving abilities
• Responsibilities and Duties:Experience in a customer service role, proficiency in using customer service software
• Qualities and Traits:Empathy, patience, and a customer-centric mindset
• Working Conditions:Office environment with flexible working hours