Spanish Bilingual - Customer Service Representative. 100K Salary.

Recruitify_HR; Mandaluyong; On-site; PHP 500,000 - 800,000; Full time

Job summary

Recruitify HR is seeking a Customer Service Specialist to support Spanish-speaking clients from our Manila metro area. The role requires handling inquiries, complaints, and feedback with professionalism while documenting interactions in our CRM system.

You will collaborate with teammates to improve service delivery and assist in translating communications for non-English speaking clients as needed. A bachelor's degree or equivalent experience is required, with 3–5 years in customer service.

Qualifications

• Fluency in English and Spanish required.
• Strong communication skills are essential.
• Ability to manage multiple inquiries effectively.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients through various channels.
• Handle customer inquiries, complaints, and feedback in a professional manner.
• Document and track customer interactions in CRM software.
• Collaborate with team members to improve service delivery and resolve issues.
• Assist in translating documentation and communication for non-English speaking clients as needed.

Skills

Fluent in English

Spanish

Strong communication

Education

Bachelor's degree

Job description

• Provide exceptional customer service to Spanish-speaking clients through various channels.
• Handle customer inquiries, complaints, and feedback in a professional manner.
• Document and track customer interactions in CRM software.
• Collaborate with team members to improve service delivery and resolve issues.
• Assist in translating documentation and communication for non-English speaking clients as needed.

Description

• Provide exceptional customer service to Spanish-speaking clients through various channels.
• Handle customer inquiries, complaints, and feedback in a professional manner.
• Document and track customer interactions in CRM software.
• Collaborate with team members to improve service delivery and resolve issues.
• Assist in translating documentation and communication for non-English speaking clients as needed.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field or equivalent experience
• Experience Level: 3-5 years of customer service experience
• Skills and Competencies: Fluent in English and Spanish, strong communication skills
• Qualities and Traits: Empathetic, problem-solver, and detail-oriented
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively
• Working Conditions: Ability to work in a fast-paced environment