Spanish Bilingual Representative. 100K Salary.

Recruitify_HR; Mandaluyong; On-site; PHP 420,000 - 620,000; Full time

Job summary

Recruitify_HR is seeking an experienced customer service professional to support Spanish-speaking clients in the Metro Manila area. The role involves handling inquiries via phone, email, and chat, resolving issues, and maintaining precise records.

The ideal candidate has 5-7 years in customer service, is fluent in Spanish and English, and demonstrates strong communication and problem-solving abilities. Overtime may be required to meet business needs.

Qualifications

• Spanish and English fluency required.
• Strong communication and interpersonal skills.
• Ability to manage multiple inquiries with accuracy.
• Customer-focused mindset with problem-solving ability.
• Comfort working in a fast-paced environment with high call volumes.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat.
• Manage customer inquiries and resolve issues promptly to ensure satisfaction.
• Document interactions and maintain accurate customer records.
• Collaborate with team members to improve service processes and workflows.
• May require occasional overtime based on business needs.

Skills

Spanish

English

Customer service

Communication

Education

Bachelor's degree

Job description

• Provide exceptional customer service to Spanish-speaking clients.
• Manage customer inquiries via phone, email, and chat.
• Assist in resolving issues and ensuring customer satisfaction.
• Collaborate with team members to improve service processes.
• Document interactions and maintain accurate customer records.

Description

• Provide exceptional customer service to Spanish-speaking clients.
• Manage customer inquiries via phone, email, and chat.
• Assist in resolving issues and ensuring customer satisfaction.
• Collaborate with team members to improve service processes.
• Document interactions and maintain accurate customer records.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 5-7 years of experience in a customer service role.
• Skills and Competencies: Fluent in Spanish and English, excellent communication skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-focused mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle high call volumes.
• Working Conditions: May require occasional overtime based on business needs.