Spanish Bilingual CSR — Onsite Support (Night Shifts) in BGC

Infosys BPM Philippines; Taguig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Infosys BPM Philippines is hiring a Spanish bilingual customer support specialist for the BGC, Taguig office. You will handle customer inquiries via calls and other channels, resolving issues in line with SOPs and promoting client services.

Requirements include fluency in Spanish, English as a secondary language, and at least 1 year of customer-facing or BPO experience. Ability to work night shifts, weekends, and onsite is required. A degree is preferred; undergraduates are welcome to apply.

Qualifications

• Graduate of any degree; undergrads are encouraged to apply.
• Must be fluent in speaking, writing & reading Spanish.
• With at least 1 year customer-facing work experience from any industry for foreign applicants and at least 1 year of BPO experience as a Spanish speaker for local applicants.
• Customer service experience is a huge advantage but not required.
• Conversant in English as secondary language.
• Willing to work onsite in BGC, Taguig; night shifts, weekends and holidays as necessary.
• Good attention to details and strong problem-solving skills.

Responsibilities

• Assist customers via calls as the major support channel and resolve concerns or queries following SOPs.
• Performs research to resolve issues, educate clients, and promote client's products and services; identify and offer new opportunities and solutions.
• Use and navigate multiple online applications with technical proficiency; stay informed on financial products and services and assist customers regarding these services.
• Meet program-specific KPIs and SLAs to ensure client satisfaction.
• Adhere to program-specific processes, policies & procedures.
• Perform assigned tasks and ad-hoc duties as needed.

Skills

Spanish language

English communication

Customer service

Education

Bachelor's degree or equivalent

Undergraduate students encouraged

Job description

Infosys BPM Philippines is hiring a Spanish bilingual customer support specialist for the BGC, Taguig office. You will handle customer inquiries via calls and other channels, resolving issues in line with SOPs and promoting client services.

Requirements include fluency in Spanish, English as a secondary language, and at least 1 year of customer-facing or BPO experience. Ability to work night shifts, weekends, and onsite is required. A degree is preferred; undergraduates are welcome to apply.