Spanish Customer Support — Night Shift, Onsite in BGC, HMO

J-K Network Services; Pasay; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents

Vacation Leave

Quarterly performance bonus

24 Leaves Annually

Outstanding career development opportunities

Government Mandated Benefits

Free Visa Processing

Sick Leave

Other benefits to be discussed during the job offer

Job summary

A leading IT/BPO company is seeking a Spanish Customer Support Associate in Taguig City. The role requires fluency in Spanish and conversational English, with customer service experience preferred. Responsibilities include handling support requests and recommending process improvements. This position offers benefits such as HMO for employees, vacation leave, and opportunities for career development.

Qualifications

• Filipino with proficiency in speaking, reading, and writing Spanish.
• Experience in customer service is a big advantage.
• Willingness to work on-site in BGC, Taguig.

Responsibilities

• Recommend process improvements to enhance the customer experience.
• Handle and resolve support requests from end-users via phone and email.
• Accurately document all support interactions and activities.
• Collaborate with cross-functional teams to ensure smooth service delivery.

Skills

Fluent in Spanish

Conversational English

Customer Service Experience

Education

Undergraduate or Bachelor's Degree

Job description

A leading IT/BPO company is seeking a Spanish Customer Support Associate in Taguig City. The role requires fluency in Spanish and conversational English, with customer service experience preferred. Responsibilities include handling support requests and recommending process improvements. This position offers benefits such as HMO for employees, vacation leave, and opportunities for career development.