Spanish Bilingual Customer Service Pro – Onsite in BGC

INFOSYS BPM LIMITED Philippine Branch; Taguig; Vor Ort; PHP 279.000 - 446.000; Vollzeit

Benefits dieser Stelle

Sign-on bonus ₱50,000

Zusammenfassung

INFOSYS BPM LIMITED Philippine Branch is seeking a Spanish bilingual customer support professional to assist customers via calls and other channels, ensuring timely resolutions and satisfaction. The role involves researching issues, educating clients, and promoting services, while adhering to SOPs and regulatory requirements.

Candidates should have at least 1 year of customer-facing or BPO experience, fluent Spanish, and English as a secondary language.

Qualifikationen

• Fluent in speaking, writing & reading Spanish.
• English as a secondary language.

Aufgaben

• Assist customers via calls and other channels and resolve concerns per SOPs.
• Research or due diligence to resolve issues, educate clients, and promote products/services; identify opportunities.
• Navigate multiple online applications and be knowledgeable about financial products; comply with policies and regulations.
• Meet program KPIs and SLAs to ensure client satisfaction.
• Adhere to program-specific processes, policies & procedures.

Kenntnisse

Spanish

English Proficiency

Attention to detail

Problem solving

Ausbildung

Any degree

Jobbeschreibung

INFOSYS BPM LIMITED Philippine Branch is seeking a Spanish bilingual customer support professional to assist customers via calls and other channels, ensuring timely resolutions and satisfaction. The role involves researching issues, educating clients, and promoting services, while adhering to SOPs and regulatory requirements.

Candidates should have at least 1 year of customer-facing or BPO experience, fluent Spanish, and English as a secondary language.