Spanish Bilingual CSR/TSR: Customer Care and Solutions

Infosys BPM Philippines; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Infosys BPM Philippines is hiring a Spanish-speaking customer support role based in Taguig. You will assist customers via calls and other channels, resolve concerns, and follow SOPs to ensure satisfaction.

The job requires a degree (or in-progress), fluency in Spanish, and at least 1 year of customer-facing experience. On-site work at BGC, with night shifts and weekends as needed.

No permanent work-from-home options are offered; join a global team that values diversity and excellent service.

Qualifications

• Fluent in speaking, writing and reading Spanish.
• Customer service experience is preferred but not required.

Responsibilities

• Assist customers via calls and other channels and provide timely resolution to concerns or queries.
• Perform research to resolve issues, educate clients, and promote products and services.
• Navigate multiple online applications with technical proficiency and stay informed on financial products.
• Meet program KPIs and SLAs to ensure client satisfaction.
• Adhere to program processes, policies and procedures; perform ad hoc tasks as needed.

Skills

Spanish language

Customer service

Communication

Education

Bachelor's degree (any field)

Job description

Infosys BPM Philippines is hiring a Spanish-speaking customer support role based in Taguig. You will assist customers via calls and other channels, resolve concerns, and follow SOPs to ensure satisfaction.

The job requires a degree (or in-progress), fluency in Spanish, and at least 1 year of customer-facing experience. On-site work at BGC, with night shifts and weekends as needed.

No permanent work-from-home options are offered; join a global team that values diversity and excellent service.