Spanish Customer Experience Specialist | Online Video Sharing Platform

Cognizant Technology Solutions Corporation; Taguig; On-site; PHP 250,000 - 380,000; Full time

Job summary

Cognizant is seeking a Spanish bilingual Customer Service Representative to support customers in Spanish and English across phone, email, and chat channels. The role emphasizes accurate documentation, professional problem-solving, and collaboration with internal teams to resolve escalations.

Onsite attendance in Taguig City or Quezon City is required, with shifting schedules. Prior customer service experience helps, but is not mandatory, as training is provided.

Qualifications

• Strong written and verbal proficiency in both Spanish and English.
• Completed at least 2 years of college education.
• Willing to work onsite in Taguig City or Quezon City on a shifting schedule.
• Must have readily available pre-employment requirements.
• Customer service experience is an advantage but not required.

Responsibilities

• Provide customer support to Spanish-speaking and English-speaking customers through phone, email, and chat channels.
• Resolve customer inquiries, account concerns, and service-related requests in a professional and timely manner.
• Deliver outstanding customer experiences through effective communication and problem-solving.
• Accurately document interactions and maintain records in accordance with company standards.
• Collaborate with internal teams to resolve complex customer concerns and escalations.
• Meet quality, productivity, and customer satisfaction goals while maintaining service excellence.

Skills

Spanish

English

Education

Two years of college

Job description

Be the Voice That Connects People Across Languages and Cultures

At Cognizant, we believe exceptional customer experiences begin with exceptional people. As a Spanish Bilingual Customer Service Representative, you'll play a key role in supporting customers across multiple channels while building a rewarding career with one of the world's leading professional services companies.

If you're fluent in both Spanish and English and enjoy helping customers find solutions, we'd love to hear from you.

Key Responsibilities

• Provide customer support to Spanish-speaking and English-speaking customers through phone, email, and chat channels.
• Resolve customer inquiries, account concerns, and service-related requests in a professional and timely manner.
• Deliver outstanding customer experiences through effective communication and problem-solving.
• Accurately document interactions and maintain records in accordance with company standards.
• Collaborate with internal teams to resolve complex customer concerns and escalations.
• Meet quality, productivity, and customer satisfaction goals while maintaining service excellence.

Qualifications

• Strong written and verbal proficiency in both Spanish and English.
• Completed at least 2 years of college education.
• Willing to work onsite in Taguig City or Quezon City on a shifting schedule.
• Must have readily available pre-employment requirements.
• Customer service experience is an advantage but not required.

Why Join Us?

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.