Bilingual Spanish CSR | Customer Support & CRM Expert

Recruitify_HR; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service recruitment firm in Taguig is looking for a Spanish Customer Support Representative to provide exceptional service through various channels. You will handle inquiries, resolve complaints, and maintain customer records. Candidates should have at least 2 years of experience in a BPO setting and possess excellent bilingual communication skills. The role requires a problem-solving mindset and the ability to work shifts, including weekends and holidays.

Qualifications

• Minimum 2 years of experience as a Spanish Representative.
• Proficient in English and Spanish communication.
• Required BPO experience of at least a year.

Responsibilities

• Provide exceptional customer support in Spanish via phone, email, or chat.
• Resolve customer inquiries and complaints with professionalism.
• Collaborate with team members to enhance the customer experience.

Skills

Bilingual skills in Spanish and English

Excellent written, oral, and interpersonal communication skills

Strong problem-solving abilities

Education

Bachelor's degree or 2 years in College without back subjects

Tools

MS Office applications

Job description

On-site - Taguig 1-3 Yrs Exp Diploma Full-time

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Job Description

Description

• Provide exceptional customer support in Spanish via phone, email, or chat.
• Resolve customer inquiries and complaints with professionalism and efficiency.
• Maintain accurate records of customer interactions using the CRM system.
• Collaborate with team members to enhance the customer experience and share feedback.
• Participate in training and development programs to improve service delivery.

Requirements

• Educational Qualifications: Open for a Bachelor's degree or 2 years in College without any back subjects
• Experience Level: Minimum 2 years of Spanish Representative experience
• Skills and Competencies: Bilingual skills in Spanish and English
• Excellent written, oral, and interpersonal communication skills in both English and Spanish

• Proficient in the use of MS Office applications

• Required BPO experience of at least a year
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset
• Working Conditions: Availability to work in shifts, including weekends and holidays

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