Customer Service Representative (Spanish)

Dynamic Talent Solutions; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Dynamic Talent Solutions seeks a Spanish bilingual Customer Service Representative to support customers via phone, email, and chat. The role requires fluency in Spanish and English and a customer-first mindset, with a night shift schedule and onsite presence in BGC, Taguig.

The right candidate will bring at least 1 year of CSR experience, strong communication skills, and a proactive approach to resolving issues while documenting interactions and meeting targets.

Qualifications

• At least 1 year of customer service experience.
• Fluent in Spanish and English (spoken and written).
• Willing to work night shift.
• Onsite in BGC, Taguig.

Responsibilities

• Handle inquiries in Spanish and English.
• Provide accurate information regarding products, services, and accounts.
• Resolve customer issues promptly while maintaining satisfaction.
• Document customer interactions and update records.
• Escalate complex cases to appropriate departments when necessary.
• Meet service level, productivity, and quality targets.
• Ensure a positive customer experience in every interaction.

Skills

Spanish-English

Customer service

Communication

Problem solving

Job description

Customer Service Representative (Spanish Bilingual)

Location: BGC, Taguig City (Onsite)

Schedule: Night Shift

Employment Type: 3-4 Month Contract

Job Overview

We are looking for a Spanish Bilingual Customer Service Representative to provide outstanding support to customers through phone, email, and chat. The ideal candidate is fluent in both Spanish and English, has strong customer service skills, and thrives in a fast-paced environment.

Key Responsibilities

• Handle customer inquiries and concerns in both Spanish and English.
• Provide accurate information regarding products, services, and account-related concerns.
• Resolve customer issues promptly while maintaining high customer satisfaction.
• Document customer interactions and update records accurately.
• Escalate complex cases to appropriate departments when necessary.
• Meet established service level, productivity, and quality targets.
• Ensure a positive customer experience in every interaction.

Qualifications

• At least 1 year of Customer Service experience (BPO, Contact Center, Shared Services, or equivalent).
• Fluent in Spanish and English (verbal and written).
• Excellent communication and interpersonal skills.
• Strong problem-solving and customer-handling abilities.
• Willing to work night shift and onsite in BGC, Taguig.
• Proficient with basic computer applications and customer service platforms.