Global Spanish Bilingual CX Specialist | Onsite & Growth

Private Advertiser; Taguig; On-site; PHP 167,000 - 234,000; Full time

Job summary

Private Advertiser in the Philippines is seeking a bilingual Spanish-English Customer Experience Specialist to support Spanish-speaking and English-speaking customers across phone, email, and chat channels.

You will resolve inquiries, document interactions, and collaborate with internal teams to deliver timely, accurate solutions while meeting quality and customer satisfaction targets. Onsite in Taguig City or Quezon City, with a shifting schedule and opportunities for growth.

Qualifications

• Fluent in Spanish and English (verbal and written).
• Completed at least two years of college education.
• Customer service, BPO, or contact center experience is an advantage but not required.
• Willing to work onsite in Taguig City or Quezon City.

Responsibilities

• Provide customer support through phone, email, and chat channels.
• Assist customers with account concerns, service inquiries, and platform-related issues.
• Deliver timely and accurate resolutions while maintaining a positive customer experience.
• Document customer interactions and maintain accurate records.
• Collaborate with internal teams to resolve escalations and complex concerns.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Bilingual Spanish & English

Education

Two years of college education

Job description

Private Advertiser in the Philippines is seeking a bilingual Spanish-English Customer Experience Specialist to support Spanish-speaking and English-speaking customers across phone, email, and chat channels.

You will resolve inquiries, document interactions, and collaborate with internal teams to deliver timely, accurate solutions while meeting quality and customer satisfaction targets. Onsite in Taguig City or Quezon City, with a shifting schedule and opportunities for growth.